IT Manager & Product Manager & Product Owner

The candidate is an IT Application Manager with 2 years of commercial experience. Currently she has been working for 1,5 years as a Scrum Master and in the past she has also held the positions of International Bid Manager, Pricing Portal Support Expert, Escalation Manager, Customer Service Assistant/Specialist and Customer Relations Agent. Her job responsibilities included organizing the time and space schedule of the development teams, solving potential problems, creating a safe working environment, managing events, financial resources, sales and services, information flow or organization within the bidding strategy. He has been working in an agile environment for about 4 years and in international teams since about 2006. He is currently leading a team of 6 and 10 people. He is fluent in both English and Polish.

Scrum Master (February 2017 - June 2018): Facilitated and advocated for Agile methodology within a product-centric organization. Coordinated and supported two development teams, ensuring comprehension of product stories and improving team performance. Removed impediments and coached teams on problem-solving. Supported Product Owners and teams in achieving higher levels of scrum maturity.

IT Application Manager (April 2021 - March 2021): Oversaw team readiness and application performance in daily operations. Managed system upgrades and resolved issues. Monitored team performance and provided coaching. Ensured timely communication during downtime. Managed 3rd party vendors and contractors. Provided support and leadership to maximize team performance.

International Bid Manager (March 2019 - March 2021): Managed information flow and coordination for Request for Proposals. Updated country information and ensured alignment with bid strategy. Contributed to knowledge sharing and alliance reports.

Analyst - Pricing Portal Support Expert (December 2014 - January 2017): Provided daily support for international users of Pricing Portal. Managed tickets and collaborated with development team for issue resolution. Assisted in testing and communication with users.

Escalation Manager for CEEMEA (December 2012 - November 2014): Served as central point of contact for complaint resolution. Managed information flow between teams and stakeholders. Investigated issues, negotiated commitments, and coordinated resolution efforts. Escalated major obstacles as needed.

Customer Service Assistant for Indirect Sales (June 2011 - May 2012): Created and provided business support for indirect sales.