DevOps Engineer & L1 Support Specialist & L2 Support Specialist & Linux Administrator

Acting as L2 app support for a little over 3 years now. Currently working on a project for a car company. His task is to take care of the production system or app, which is divided into modules, also handling the warehouses, meeting the agreed deadlines, so that the system is efficient and functional, communication and consultation with the customer. The database is used for data tracking and editing. His experience is mainly with Linux, he knows Windows only as a better user. Alongside school, he also learned development, where he got to know both PHP and Python.

APL Core Technician, January 2017 - Currently

• Complex application administration and support for a customer in the automotive industry
• Handling production critical incidents with tight SLA (20 min ticket reaction time), 24/7
• Following agreed processes based on ITIL
• Participating in problem management and change management
• Creating automated scripts for various problem solutions
• Daily work with Unix/Linux, Windows OS/servers, and various applications/tools (VMware, PyCharm, Jira, HP Service Manager, etc.)
• Managing multiple types of databases (DB2, SQLite, MySQL)
• Communication with customers, users, business partners, and suppliers in English/German language

Quality Assurance Technical Lead, March 2017 - December 2017

• Responding to requests for technical assistance via phone, email, or ticket tracking system
• Diagnosing and resolving various technical hardware and software issues
• Identifying and escalating situations based on their urgency
• Escalating issues with non-standard requirements
• Communication with customers, users, and suppliers in English/German language

Service Desk Agent, July 2016 - March 2017

IT Tester/Technician, January 2015 - January 201