Automation Tester & Manual Tester

The candidate wants to broaden her experience as a tester. She started by taking a 6-month online course in a bootcamp. She has been working part-time as a junior tester for 4 months now. She is a manual tester who does regression testing mostly in a small team of developers. Her responsibility is to test new features that the team has developed within the project, as well as perform updates on mobile devices. She works mostly with JIRA. She has experience in agile working environments. She speaks Balkan languages such as Serbian and Macedonian. Her ability to speak Czech is minimal, which means she only understands a little and does not speak it daily.

The candidate is determined to expand her experience as a QA Tester. She has started by taking 6 months online classes in a software testing academy - bootcamp. At the moment, she has been working part-time for 4 months already. She is a manual tester doing regression testing mostly in a small team of developers. her responsibility is to test new functionalities that a team has developed in a project as well as doing some updates on mobile devices. She mostly works with JIRA. She has an experience with agile working environment. She can speak balkan languages such as Serbian and Macedonian. Her abolity to speak Czech is minimum meaning she can understand only a little bit and does not speak it on a daily basis.

Technology.

Junior QA Tester

• Worked in a small team, communicating daily with developers.
• Conducted regression and functional testing.
• Reported bugs using Jira.

Senior Help Desk Technician

• Resolved incidents and service requests for multiple user accounts.
• Documented all incidents in separate ServiceNow systems following service desk standards.
• Troubleshooted internet and LAN connectivity, Microsoft Outlook/Office365, VPN, and Internet Explorer.
• Assigned unresolved tickets to appropriate resolver teams and updated knowledge base articles.
• Trained new employees.

Help Desk Technician

• Provided technical support and customer service to end users.
• Created and updated incident requests in ServiceNow.
• Troubleshot internet and LAN connectivity, hardware issues, Lotus Notes, and VPN.
• Escalated issues or service requests to help desk level 2 for further investigation.