Analyst

The candidate , born on 29.08.1984, is an experienced IT analyst with a focus on developing operational correspondence templates and creating reports. She has also worked as a supervisor and team leader in customer service and backoffice roles, where she was responsible for administrative tasks, software development and testing, and supporting managers and clients. The candidate has a strong background in data analysis, invoicing, and payment control. She has completed various training courses and seminars, including advanced techniques in MS Access and GMC Inspire Designer. The candidate is highly skilled in Windows, MS Office, and other software programs, and has a good command of English. In her free time, she enjoys sports, traveling, and dog training.

09/2014 - 12/2016: IT Analyst - Developed operational correspondence document templates, created reports on sent correspondence, and conducted business analysis on the impact of change requests on applications. (Company A)

06/2005 - 04/2014: Supervisor Customer Service & Backoffice - Managed the administrative and reception department, collaborated on software development and testing, created internal methodologies and manuals, supported contact center managers and clients, and processed and analyzed mass data. (Company B)

01/2010 - 12/2011: Team Leader Customer Service & Backoffice - Led the administrative and reception department, collaborated on software development and testing, supported contact center managers and clients, processed and analyzed mass data, and handled invoicing and payment verification. (Company B)

04/2008 - 12/2009: Customer Service Specialist - Supported contact center managers and clients, processed and analyzed mass data, and handled invoicing and payment verification. (Company B)

04/2007 - 04/2008: Debt Collection Operator - Legal Department - Interacted with debtors and resolved cases in pre-litigation debt collection. (Company C)