Analyst

The candidate is an experienced Analyst with over 6 years of experience. His English is very good, he has no problem with communication and reading technical documentation. He hasn't encountered agile Scrum or Kanban methodologies yet, but he would like to change that. In the future he would like to see himself as a Team leader. He doesn't have a preferred area of work, he is happy to accept anything that is interesting for him.

1. IT Business Analyst/Site Coordinator (1.9.2014 - present): Coordinates local IT support and services, provides 2nd level user support, manages network printers and access, handles PC refreshes and installations, participates in management meetings, trains new employees, and communicates with vendors for network solutions. (Company name removed)

2. IT Business Analyst (1.7.2012 - 31.8.2014): Provided 2nd level user support, managed network printers, handled hardware reclamations, and performed OS and application installations. Conducted daily troubleshooting. (Company name removed)

3. Reciter of Municipal Authority (1.1.2006 - 31.12.2012): Delivered speeches at funerals, weddings, and national holiday celebrations. (Company name removed)

Courses and Trainings: Completed CompTIA A+, Windows 7 client installation and configuration, troubleshooting and supporting Windows 7 in the enterprise, problem solving, networking and TCP/IP basics, and Windows Server 2012 installation and configuration.

Certifications: ITIL Foundation Certificate in IT Service Management.