Analyst

The candidate is an experienced business analyst with 6 years of commercial experience. He has worked on projects mainly on the technical aspects of projects, international systems, financial aspects, especially recovery systems worldwide and in the Czech Republic, various platforms and business logic defined by UML modeling. He was also in charge of systems where it was mainly about exchange, modification and submission of managed data format. He is fluent in English, having lived abroad for many years.

September 2016 - June 2018: Application Support Specialist
Provided 2nd level support for collection business across multiple countries. Worked closely with vendors to troubleshoot application and platform issues. Deployed and tested new releases in various environments. Collaborated with other teams to ensure continuity of service and minimize business impact. Created SQL queries and scripts for optimization of daily tasks. Reviewed and standardized deployment steps and platform configurations. Mentored colleagues and maintained detailed wiki information.

February 2015 - August 2016: Application Support Specialist
Provided 2nd level global support for a critical B2B EDI solution. Tested and implemented platform and customer projects. Troubleshot translation and transmitting issues. Developed scripts and SQL queries for automation and troubleshooting. Mentored colleagues and collaborated with internal and external partners for integrated solutions. Managed problem, incident, and emergency recovery.

October 2012 - January 2015: Application Support Analyst
Provided 2nd level global support for multiple B2B EDI gateways. Managed application-related platform changes and monitoring. Handled incident and emergency recovery management. Developed monitoring scripts and simple database queries.

February 2012 - August 2012: IT Specialist (Administrator)
Administered Windows and Linux platforms. Provided network and hardware support. Managed Exchange and BBES. Assisted end users and managed multiple locations.

2017 Trainings: Completed Python I - Basic Course, Communication Skills, Linux Networking, Linux Administration, and ITIL® 2011 Foundation.

2008 - 2011: Brno University of Technology
Completed Bachelor's degree in Information Technology.

2007 - 2008: Language School of the Capital City of Prague
Completed one-year post-secondary studies specializing in English language.

2003 - 2007: High School of Automotive and Informatics
Completed secondary education specializing in Information Technology.

Technical Skills: Proficient in POSIX shell, Linux, Unix, MS Windows, MS Office, SQL, Oracle RAC, Crossvista, Axway Gateway Interchange, GXS AI, Software AG My WebMethods Server, EDI (XML, X12, EDIFACT), communication protocols (HTTP(S), (S)FTP(S), AS2, RNET, JMS/MQ, SMTP), TCP/IP, DNS, Symantec Veritas Cluster System, VMware, IBM WebSphere MQ, Apache Tomcat, HTML + CSS, Oracle WebLogic, Loxon Collection System, Jenkins, SVN, and ITIL® 2011 Foundation.

Personal Skills: Strong customer focus and satisfaction. Willingness to ask questions.