Analyst & Business Analyst & IT Analyst

The candidate is a Business Analyst of 5 years. In the current position, he is responsible for gathering and documenting project requirements, communicating with customers and developers, support, managing tools and how to improve and streamline them. Prepares various statistics on how the development is doing and the results. Conducts various trainings, in setting up new processes, creates materials. In terms of technologies, he has experience in Office 365, Azure DevOps, EnGlobe, JIRA, Trello, Oracle12, Workday, macOS, SixSigma, PowerBI. English language level is at a good level and working in an international team is fine for him. Among agile methodologies, he uses Scrum.

2019 - Present: Business Analyst

• Analyzed business requirements and provided end-to-end solutions in collaboration with stakeholders, Product Owner (PO), and Squad as Business Service Owner/PO.
• Articulated product vision and user stories in a clear and simple way.
• Provided quarterly/ad hoc reporting to stakeholders, ET, CLO, CEO office, etc.
• Established written procedures for key functions to enable training and planning.
• Led regular Experts Committee meetings with key stakeholders around the world.

2018 - 2019: Junior Business Analyst

• Actively participated in brainstorming and seeking new ways to improve and streamline the tool functioning within Change Request Management.
• Performed User Acceptance Testing on behalf of business users.
• Cultivated a good reputation for the Business Support Team by dedicating to customer experience and providing quality support.

2017 - 2017: Account Clerk

• Responsible for financial analyses and in-depth data reporting.
• Performed timely booking, billing, and payment remittance