Analyst & Business Analyst & IT Analyst

The candidate is a Business/IT Analyst with 3 years of experience. Currently working on an internal component application where they are dealing with cloud computing. His scope of work is requirements analysis, solution and design, and documentation creation, development support. Among technology tools, he uses Jira, Confluence, Figma, MS Office, JavaScript, HTML, UML, CSS, SQL, Java, UI/UX. He is responsible for the frontend but also handles some backend tasks. He was a coordinator on one of the projects and routinely mentors new more junior colleagues. He actively uses agile methodologies in his work, especially Scrum and Kanban. He is able to communicate in English and Spanish without any major problems.

Business analyst: 08/2021 - Present

• Responsibilities: Developing functional specifications according to client requirements
• Designing solutions to change requirements and new functionalities
• Design and development of UI web application according to the latest UI/UX best practices
• Application support of the developed application
• Bug analysis
• Manual testing
• Creation of application design manual
• Creation of training materials
• Preparation of user manuals

Business Analyst/ IT Consultant: 09/2019 - 07/2021

• Responsibilities: Work on multiple projects in the roles of IT/Business Analyst and Consultant
• Analyzing processes and proposing their optimization and digitalization
• Project planning and coordination of project plans
• Conducting workshops with clients
• Analysis of online onboarding of banks with a focus on quantitative and qualitative aspects and UX, development of evaluation methodology and its application to processes
• Developing functional specifications according to client requirements
• Designing solutions to change requirements and new functionalities
• Migration of separate application modules
• Creation of automated tests
• Identification of use cases

Service Desk Operator: 09/2016 - 08/2019

• Responsibilities: Monitoring customer devices using monitoring tools
• Investigation of incidents
• Managing employee accounts in AD
• Identifying urgent incidents and prioritizing them
• Adhering to help desk standards of an international company
• L1 support for clients in Europe and the US