Linux Administrator
Overview
Short Summary
The candidate is an experienced ICT administrator with a background in storage. She has worked for Deutsche Telekom Systems Solutions Slovakia and AT&T Global Network Services Slovakia, where she was responsible for ticket management, troubleshooting, and customer support. She also has experience in sales and customer service roles. The candidate holds a bachelor's degree in public health and has intermediate skills in various IT systems and software. She is fluent in Slovak and English, with basic knowledge of German. The candidate is a reliable, organized, and detail-oriented professional who is eager to continue her career in the IT industry.
Work Experience
June 2022 - Present: Storage ICT Administrator II
Independently checking, executing, solving, and creating tickets to maintain service to customers. Providing 2nd level environment support and investigating the root cause of incidents. Coordinating with colleagues in an international environment and utilizing technical support for troubleshooting and maintenance. Also responsible for non-technical tasks such as quality/process/reporting.
April 2022 - May 2022: IT Academy for Linux Administrators
Received training in IT fundamentals, Linux basics, scripting, and agile and scrum methodologies.
November 2013 - July 2021: Voice MACD Provisioning Analyst
Completed telephony requests for international companies, collaborated with internal and external resources, communicated with clients and other teams, provided on-call support, and participated in mentoring and interviewing.
September 2012 - March 2013: Sales Assistant
Provided active sales service, developed customer relationships, handled orders and complaints, and managed phone communication.
July 2004 - June 2010: Sales Assistant
Performed customer service, operated cash register, maintained inventory, and assisted with training.
Education
Bachelor's degree in Public Health from Pavol Jozef Šafárik University.
Professional Skills
Intermediate knowledge in Cisco, Avaya, and IP PBX systems, as well as various software tools. Beginner level in Linux and ServiceNow.
Language Skills
Fluent in Slovak, upper-intermediate in English, basic level in German.
Certifications
Various certifications in ServiceNow, NetApp, and networking protocols.
Personal Skills
Reliable, willing to learn, team player, organized, loyal, hardworking, detail and customer-oriented, and flexible.
Interests
Books, nature, sports, cooking.
