Scrum Master

The candidate is an experienced Scrum Master with 5 years of experience. As a Scrum Master, she has worked on the transition from Waterfall to Agile. She has led 2 Agile teams and worked in a multinational company where she used English language largely and lived in England in the past. She can send references if interested.

Feb 2019 - Present: Scrum Master / Project Manager (Company A)

• Proactively implemented scrum methodology in software development.
• Ensured faster and clearer delivery of new features and changes within the application.
• Coached product owner and development teams.
• Successfully set up an "agile mindset" within the whole organization.
• Acted as a scrum master for 2 development teams and facilitated sprint planning, daily scrum, retrospectives, stakeholders meetings, and software demonstrations.

Apr 2017 - Jul 2017: Project Manager (Company B)

• Managed e-commerce website builds.
• Conducted project planning, requirements gathering, and Jira management.
• Responsible for all client communication.
• Handled company processes and operations.
• Worked closely with designers and development team to enable production.

Oct 2017 - Oct 2018: Senior Project Manager (Company C)

• Led the digital marketing service desk for a global pharma client, GlaxoSmithKline.
• Used scrum methodology to manage new requirements for the service desk.
• Defined strategies to efficiently handle clients' digital marketing campaigns and subsequent implementations and rollouts.
• Managed project plans, backlog, Jira management, budgets, and invoicing.
• Actively engaged in new business and participated in pitches, etc.

Jun 2012 - Mar 2017: E-commerce Support Team Leader (Company D)

• Managed and mentored a team of support analysts.
• Oversaw and continuously improved the support strategy across the business.
• Acted as a point of escalation to resolve complex service desk cases.
• Monitored and developed relationships with clients.
• Delivered website change requests and analyzed and improved support profitability, revenue, margins, and utilization.

Jun 2009 - May 2012: Digital Marketing Project Manager (Company E)

• Managed digital campaigns for Arcadia brands.
• Conducted regular client calls and site visits to review performance, strategy, planning, and upcoming work.
• Prepared presentations for monthly and quarterly client reviews and adhoc meetings.
• Monitored and developed relationships with clients.
• Ensured the successful completion of all Arcadia related work.

Jun 2008 - Jun 2009: PPC Campaign Manager (Company F)

• Set up and managed PPC accounts in search engines including Google, MSN, and Yahoo!
• Researched market trends and responded to seasonal market fluctuations.
• Optimized listings and bid management.
• Created and compiled PPC reports for clients.
• Managed campaigns based on client requirements.