Agile Coach & Product Manager & Product Owner & Scrum Master

Experienced Digital Product Owner with a background in fintech and gaming, skilled in aligning teams and delivering user-centric solutions. Led digital transformation initiatives and coached mobile banking squads. Managed key affiliate management tool, driving partner engagement and operational efficiencies. Championed Agile Scrum practices, improving project delivery and CRM capabilities. Strong skills in PM tools, data analytics, Agile methodologies, CRM, digital marketing, and UX/UI design. M.A. in Business Management.

Business Relationship Manager - IT

• Led digital transformation initiatives, aligning IT projects with business goals for enhanced service delivery and customer satisfaction.
• Facilitated the transition of business processes to agile methodologies, significantly increasing project throughput and efficiency.
• Managed the product lifecycle of IT services, ensuring alignment with customer needs and market trends.

Agile Coach - Mobile Banking

• Directed agile adoption for mobile banking squads, enhancing product development lifecycle and customer engagement through improved team agility.
• Coached product teams, fostering an environment conducive to rapid iteration and feedback incorporation into product features.

Product Owner / Delivery Manager – Marketing Operations

• Led the development and lifecycle management of a key affiliate management tool, driving enhancements that boosted partner engagement and operational efficiencies.
• Undertook comprehensive market analysis to inform the product's feature development, ensuring alignment with user requirements and market trends.
• Managed and refined the product backlog, adeptly balancing feature prioritization against evolving market conditions and stakeholder feedback.

Scrum Master / Product Delivery Manager

• Championed Agile Scrum practices across multiple teams, improving process efficiency and project delivery through the facilitation of scrum ceremonies, backlog refinement, and sprint planning.
• Managed end-to-end delivery of key digital marketing projects, including a significant Salesforce integration, enhancing the company's CRM capabilities and customer engagement.
• Provided hands-on leadership in the resolution of project impediments, fostering a culture of continuous improvement and rapid adaptation to changing market demands.

RFS Manager – UK & Ireland

• Managed client engagement projects within the digital services space, ensuring the delivery of solutions that were both timely and within budget.
• Collaborated with cross-functional teams to design and implement digital service solutions, enhancing client satisfaction and retention.
• Played a key role in the growth of existing accounts by delivering consistently high-quality service and identifying opportunities for additional value creation.