IT Manager & Project Manager

An experienced IT Project Manager with a successful track record of implementing new technology and achieving strong KPIs. Skilled in managing production processes, leading teams, and overseeing business and performance management. Strong interpersonal skills, emotional intelligence, and ability to connect with people at all levels. Currently managing a portfolio of complex initiatives, providing on-site leadership, and ensuring project success criteria are met. Experienced in establishing Project Management Offices, automating internal processes, and managing project scope and changes.

2015 – 2018

• Established short and long-term projects strategy and ensured teams met them.
• Provided overall guidance and directions to the projects, ensuring viability and constraints.
• Implemented Agile principles to achieve annual company KPIs.
• Successfully implemented new technology to fulfill quality standards, resulting in strong KPIs.
• Managed production process and development department, leading five teams of over 40 employees.
• Oversaw business management, performance management, and successful setup of KPIs.
• Responsible for people development, employee engagement, and retention levels.
• Oversaw continuous improvement efforts of the department.
• Built strong partnerships with B2C and B2B stakeholders to strengthen company brand.

2020 - present

• Managed a portfolio of complex initiatives across multiple lines of business.
• Owned full project life cycle from initiation to deployment for major or minor initiatives.
• Provided on-site leadership for project teams, motivating members to meet goals.
• Managed all aspects of multiple projects to support strategic objectives.
• Reported on project success criteria, metrics, and deployment activities.
• Monitored outcomes to resolve issues and deliverables.
• Managed project scope, changes, and detailed project plans.
• Participated in feasibility studies, vendor selections, and proposals for key stakeholders.

2018 – 2020

• Established a Project Management Office to oversee multiple projects.
• Liaised with key stakeholders to define project requirements.
• Initiated projects to automate internal processes and fulfill business needs.
• Planned resources, led project teams, and ensured successful delivery.
• Managed release management and risk, issue, and change management.
• Kept board members and stakeholders updated on project progress.