Project Manager

Experienced project manager and lead technical trainer with strong administrative and communication skills. Skilled in IT field with expertise in network and customer support. Proficient in project planning, documentation, and team coordination. Reduced training time for new staff by 40% through innovative training methods. Certified in project management, agile methodologies, and various IT technologies. Fluent in English and Greek, with basic German skills. Holds an MBA in Business Administration and Management and a Bachelor's degree in Computer Network Technology. Committed to continuous learning and growth.

IT Project Manager & Lead Technical Trainer (August 2019 - Present) - Company Name

• Established and maintained project plans, timelines, budgets, and tasks, ensuring successful outcomes.
• Decreased training time for new staff by 40% through the implementation of micro-training, multimedia training, and personal coaching.
• Managed deviations from the project plan and forecasted delivery dates based on team performance and external threats.
• Ensured that project work within different teams' areas of responsibility was planned, organized, and executed effectively.
• Trained several technical support teams in subjects such as networking, SD-LAN/WAN, cloud, soft-skills, and leadership skills.

Tier 2 Network Engineer (May 2017 - July 2020) - Company Name

• Served as a technical subject matter expert for a complex global network, providing tier 1 and 2 customer support.
• Troubleshot and resolved layer 1 and layer 2 WAN issues, including circuit healthiness and fault escalations.
• Collaborated with third-party access providers for circuit outage resolutions.
• Utilized various resources and collaborated with technical and field teams for issue resolutions.
• Ensured the stability and functionality of WAN circuits and provider edge router SD-WAN solutions.

MBA: Business Administration and Management (May 2017 - February 2020) - University Name

• Conducted research on the influence of ICT revolution on productivity in modern businesses.
• Completed courses in critical business issues, management and organizational behavior, strategic marketing, and more.
• Developed skills in financial decision making, international business negotiation, and managing operations and the supply chain.
• Explored topics such as competitive strategy and innovation, organizational culture, and work environments.
• Graduated from the University of Northampton in England.

Bachelor of Science: Computer Network Technology (August 2012 - August 2015) - University Name

• Led various networking projects and teams, including Arduino, Raspberry, and open source teams.
• Completed a dissertation on a library management system based on Near Field Communications (NFC).
• Studied subjects such as computer security, human-computer interaction, advanced network routing, and wireless and mobile networks.
• Developed skills in network design and management, advanced database systems, and database-driven websites.
• Graduated from the University of Central Lancashire in England.