Project Manager

The candidate is a project manager with experience in implementing information systems and fiscal modules for various companies. He has also worked as a head of support, managing a team of individuals providing customer support and development for Microsoft products. In addition, he has experience in IT support and knowledge management. He has a master's degree in Information Management and Managerial Informatics. He has certifications in ITIL and Prince2, and has knowledge and skills in various software and tools such as Microsoft Dynamics, Adobe Illustrator, and project management. He is fluent in Czech and English.

Project Manager (July 2018 - present): Implemented the LS One POS information system for a retail company and the Czech fiscal module for multiple foreign partners. Analyzed the implementation of Microsoft Business Central for a manufacturing company.

Head of Support (December 2017 - present): Managed a team of 20 individuals to provide B2B customer support and long-term development for Microsoft products, including Business Intelligence, Dynamics CRM, Dynamics NAV, LS Retail, and e-commerce.

Dynamics NAV Support Manager (July 2016 - November 2017): Oversaw a team of 10 individuals to provide B2B customer support and long-term development of ERP and integrations. Consolidated regional departments into one profitable entity and managed support in accordance with SLA.

IT Support Consultant NAV / Portal B2B (July 2015 - June 2016): Managed incident and change management for MS Dynamics NAV and e-commerce integrations. Provided remote administration and on-site support for local branch enhancements. Created a SharePoint document library for improved incident management.

Knowledge Management Intern (January 2014 - June 2015): Conducted knowledge management analysis for the Brno Support Centre, identifying opportunities for savings and performance improvements.

Technical Support Intern (January 2014 - December 2014): Implemented a knowledge base using the Knowledge-Centered Support (KCS) methodology for the enterprise technical support department.

Webdesigner (August 2008 - June 2015): Implemented web sites, e-commerce platforms, logo designs, and printed graphics.

Education: Completed master's in Information Management (2013-2015) and a bachelor's in Managerial Informatics (2010-2013) from Brno University of Technology. Holds certifications in ITIL 4 Foundation and Prince2 Practitioner. Completed various courses in self-reliance, conflict/stress/time management, Scrum agile methodology, IT management, and more. Fluent in Czech and English, beginner in German. Proficient in HTML, CSS, and SQL. Possesses knowledge and skills in various software and tools, including Microsoft Dynamics NAV, LS Retail, Microsoft SharePoint, Oracle ATG, and project management. Holds a valid driving license.