Business Analyst & Consultant & Product Owner

Experienced Service Desk Architect with expertise in Atlassian tools such as Jira, Confluence, and Jira Service Management. Skilled in providing solutions for change service desk tools and building CMDB in Jira assets. Proficient in business analysis, ITIL processes, and creating technical documentation. Strong background in BPMN, project management, and ITSM project delivery.

Service Desk Architect September 2023 - Present

• Providing solutions for changing service desk tools in the organization using Atlassian tools.
• Installing Data center instances of Jira and Confluence on multiple server nodes.
• Building CMDB in Jira assets and integrating with external tools like Splunk.
• Analyzing processes in old Service desk tool and defining new structures.
• Communicating with key stakeholders to gather information and document processes.
• Applying ITIL processes for change and request management.
• Creating technical documentation and knowledge base for Atlassian tools.
• Designing permission policies in Jira, Jira assets, and Confluence with Azure Entra JIT provisioning.

Atlassian Consultant and Technical/Business Analyst January 2020 - October 2023

• Providing solutions for business problems using Atlassian tools.
• Conducting business analysis for process optimization and automation.
• Cooperating on process mapping and solving problematic areas.
• Applying ITIL processes for incident, change, and request management.
• Providing project-oriented technical support for Atlassian products.
• Creating technical documentation and knowledge base for Atlassian tools.
• Managing projects and consultant-development teams.
• Leading and coordinating ITSM projects in progress.

Atlassian Developer March 2019 - January 2020

• Developing new CRM plugin for Jira as a back-end developer.
• Participating in the analysis and configuration of plugins based on customer requirements.
• Working with Java 8, Postgres SQL, Groovy scripts, Spring, Rest, and active objects.
• Participating in projects for various organizations.

Main Developer and Administrator of BPMN May 2018 - March 2019

• Implementing new functionality and maintaining BPMS for claim adjustment.
• Modeling new workflows and implementing REST services for mobile apps and 3rd party systems.
• Maintenance of DB servers, creation of jobs, stored procedures, and production data.
• Troubleshooting production issues and estimating work duration for tasks.
• Agile planning and tracking in Jira.

PLM Consultant, TVC-JAVA Developer June 2016 - May 2018

• Developing and customizing PLM software solutions in Java.
• Working with XML, Java EE, modifying JSP and JPO files.
• Analyzing DB models, implementing new SQL queries, and creating triggers.
• Writing scripts in MQL language and working in an agile environment.
• Installation of servers and deployment of systems to production.