Linux Administrator & Windows Administrator

The candidate is an IT support and implementation specialist with experience in analyzing customer requirements, managing analysis projects, and summarizing findings. He has expertise in providing support to users, coordinating tasks for support and dev ops teams, and managing the development of internal infrastructure. The candidate also has experience in quality assurance/testing and documentation. He has worked as a call center operational coordinator and a helpdesk specialist, where he was responsible for overseeing call center operations, coordinating with strategic customers, and proposing troubleshooting solutions. The candidate has knowledge in various IT areas, including troubleshooting, IT service delivery, and networking. He is fluent in English and has intermediate proficiency in Hungarian and Polish. The candidate holds a bachelor's degree in Physical Education and Sports and has a passion for information technology and networking. He is also an active strongman competitor and possesses strong decision-making and adaptability skills.

10/2020 - Present: IT Support & Implementation Specialist (Ausemio)

• Analyzing customer requirements
• Managing on-site or online project analysis discussions to identify expectations and weaknesses of departments
• Summarizing analysis findings and creating a final output, including identifying potential risks and their elimination
• Training partners and end-users
• Assisting with solution design based on customer requirements
• Configuring Ausemio instance according to customer needs
• Preparing and importing data into the Ausemio platform
• Providing support to Ausemio platform users
• Supporting other company projects such as security system, CCTV, and timelapse cameras
• Managing internal infrastructure development and implementation with the support of the DevOps team

06/2019 - 09/2020: Call Center Operational Coordinator (Orange)

• Supervising call center parameters 24/7
• Handling DevOps and CPE deployment projects for customer care
• Acting as a representative for communication with the corporate office
• Participating in night shifts as a tester for implemented changes
• Resolving L2 incident tickets and providing support for helpdesk and IT departments
• Supporting field-ops, network access, and network core departments
• Participating in cross-department projects such as telephone exchange upgrades and network migrations

05/2018 - 05/2019: Helpdesk Specialist Professional (Orange)

• Acting as a team leader representative
• Coordinating daily operations of the technical helpdesk call center
• Communicating with strategic customers
• Managing SOHO/Business department within the helpdesk division
• Designing comprehensive troubleshooting solutions

02/2017 - 04/2018: Helpdesk Specialist (Orange)

• Providing comprehensive information about the company
• Handling SOHO and business clients
• Planning and actively participating in service visits

01/2016 - 09/2016: Logistics Administrative Officer (SprintPack)

• Processing online orders
• Troubleshooting internal systems
• Working with logistics software
• Conducting satisfaction surveys for English-speaking customers
• Working exclusively in an international team

Note: The translation may not be perfect, but it provides a general understanding of the roles and responsibilities.