Customer Service Consultant

Catherine is a very nice Customer Service with over 7 years of commercial experience. On her very first project she was both Customer Service and Project Manager. She dealt with various requests from customers, prepared quotations, was in charge of a team of about 10 members. On subsequent projects she handled communication with suppliers, credit notes, recorded invoices in the internal system along with certificates. On the current project, she is already handling logistics. She is in charge of picking shipments, registering and issuing invoices. Her English is very good. She has attended several meetings and international conferences abroad.

02/2017 → Present Customer service coordinator responsible for processing orders, communicating with logistic provider/customers, and invoicing. Also in charge of reporting customer service levels and creating reports for the sales department. Managed inbound goods to warehouse and coordinated co-packing activities.

03/2015 → 08/2016 Customer service coordinator responsible for processing customer orders, reporting, and solving problems related to orders and deliveries. Provided support to the invoicing team.

03/2012 → 02/2017 Prepared action plans, conducted year-end evaluations of activities, raised funds, and maintained proactive communication with donors. Managed a team of 10 members, monitored project costs, and handled supplier offers.

2010 → 2013 Studied English language and culture, political and economic aspects of the EU, international relations, political geography, and comparative politics.