Pega Developer

An experienced Pega developer with 7 years. He used to work with Java as well sometimes to customise the application which he worked on. Apart from that, he has knowledge of a salesforce. When it comes to Pega, he works with different frameworks like Marketing, Customer Service and Decisioning frameworks. He is currently working on a customer service framework. He is part of a dedicated team and he works with business users to understand their requirements. He is also a member of a design course. As a team, they work on three models where there are some journeys for customer frameworks. Each team is responsible for a different journey in the application. Furthermore, he also leads an offshore team whom he supports, gives them a design model to create, makes call reviews and makes sure that all the tasks are completed. He has experience using Scrum. He speaks fluent English.

Customer Service Framework

• Description: Developed a Customer Service (CS) portal for Booking.com using Agile Methodology. Enhanced the CS portal based on business requirements. Integrated Knowledge Hub for interaction and inherited OOTB properties from the customized booking application.
• Responsibilities:Analysis, design, and development of Activities, UI/UX, and Integration. UI/UX design using Figma, collaborating with Agents for requirements. Implemented User Interfaces using Sections. Created Activities, Data Pages, Data Transform Rules, and Report Definition Rules. Collaborated with supervisors and management to understand complex business rules. Prepared presentations and demos for Product and business owners. Participated in daily scrum calls and gathered business requirements. Consumed Connect-SOAP services. Tested and troubleshooted application issues using PRPC tools. Created Report Definition Reports for reporting. Prepared design documents from use case requirements. Communicated with PEGA Support team for technical issue resolution.

IDEAL

• Description: Developed an end-to-end workflow management solution (IDEAL) for Wideband customer orders. Streamlined workflow management processes for consistent customer experiences.
• Responsibilities:Analysis, design, and development of Activities, UI, and Integration. Implemented User Interfaces using Sections. Created Activities, Data Pages, Data Transform Rules, and Report Definition Rules. Collaborated with supervisors and management for complex business rules. Prepared presentations and demos for Product and business owners. Participated in daily scrum calls and gathered business requirements. Consumed Connect-SOAP services. Tested and troubleshooted application issues using PRPC tools. Created Report Definition Reports for reporting. Prepared design documents from use case requirements. Communicated with PEGA Support team for technical issue resolution.

TSYS CS Commercial PEGA Platform

• Description: Developed a PEGA platform for Customer Service Agents to assist commercial account owners and individual cardholders. Improved account servicing tasks, reduced errors, and call times while enhancing customer satisfaction.
• Responsibilities:Analysis, design, and development of Activities, UI, and Integration. Implemented User Interfaces using Sections and Harness. Created Activities, Data Pages, Data Transform Rules, and Report Definition Rules. Collaborated with supervisors and management for complex business rules. Prepared presentations and demos for Product and business owners. Participated in daily scrum calls and gathered business requirements. Consumed Connect-SOAP services. Tested and troubleshooted application issues using PRPC tools. Created Report Definition Reports for reporting. Prepared design documents from use case requirements. Communicated with PEGA Support team for technical issue resolution.

Olympus-CPB

• Description: Supported the Olympus customer decisioning program for Commercial and Private banking. Developed decisioning capabilities, CRM integration, and email channels.
• Responsibilities:Collaborated with stakeholders for requirements analysis and enhancements. Managed revisions and CRs, worked closely with business teams. Designed Strategy flows, Decision rules, and Components. Debugged queries and implemented enhancements as part of Revisions. Conducted unit testing and deployed Revision packages across environments. Utilized various methods in activities based on business rules. Performed end-to-end Integration testing.

Appeals in Prior Authorization

• Description: Developed a clinical review process for exception requests to formulary, utilization management, and benefit design. Managed appeal cases and stages for different actors and processes.
• Responsibilities:Collaborated with stakeholders for requirements analysis and enhancements. Designed and developed the application. Created Properties, Correspondences, and Router rules. Defined PRPC components: Decision rules, Declare rules, Validation rules. Managed Operators, Access Groups, Workbaskets, and Workgroups. Implemented User Interfaces using Sections and Harness. Created Activities, steps, and methods for core business logic. Troubleshot issues using PRPC tools. Supported production development, defect fixes, and CR development. Developed Service Level Agreements (SLAs).

Chit Fund Management System

• Description: Developed a Chit Fund Management System with modules for User Account, Deposit, Loan, Transaction maintenance, Chit Awards, and Campaign.

Inventory for Oil Agencies

• Description: Developed a standalone application for oil agencies to manage customer information, stock exchange data, import/export details, employment information, billing, and transaction management.