Business Analyst

Candidate is a versatile manager, Business Analyst and Scrum Master for more than 4 years. He is working on current projects on Marketplace service. His job is to define new services, set up billing processes for several countries, design and implement documents, check databases, troubleshoot issues. As a project and product manager, I oversaw quality assurance processes and implemented sales strategies for each region to help create new markets. Successfully applied dynamic methodologies in communication and agile leadership to implement strategic frameworks for process and team improvement. In terms of technology tools, he uses Jira, Confluence, Figma, AWS, MS Office. His English is at a high level, so he prefers to work in an international team. He also has experience in leading and mentoring new colleagues. He has also mentored a new Senior Business Analyst colleague with 10 years of experience.

Business Analyst 10/2020 - Present

• Responsibilities: Production overseeing as a support
• Exploring different solutions, their risks, benefits, and impacts
• Exploring how the organization is currently operating via research, including interviewing employees and collecting quantitative data
• Proposing solutions to the organization's leaders and keeping them updated with progress
• Creating change request documentation to outline proposed changes and the steps involved
• Ensuring the changes are made
• Testing new changes in UAT
• Contributing to training and support for people affected by new systems and processes

Freelance (Self-employed) 2016 - Present

• Responsibilities: Social media marketing, PPC, SEO
• Product owner
• Project management

Project Lead 10/2019 - 2/2020

• Responsibilities: Planned and implemented software upgrades to system hardware and software, resulting in a more responsive system
• Led server infrastructure development, quality assurance, staging, and production systems
• Identified and tracked defects with software and supported developers in resolving problems by completing additional tests
• Coordinated site investigations, documented issues, and escalated them to executive teams as needed
• Contributed to the design and implementation of overall corporate documentation standards, numbering conventions, and templates
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
• Worked with international teams
• Used agile/scrum methodologies and ceremonies
• Cooperated with third-party development scrum teams
• Managed projects with Jira and Confluence software
• Created and refined the product backlog

Product Manager and Sales Executive 1/2018 - 6/2019

• Responsibilities:Managing key products, sales, and business meetings
• Monitoring market trends and competitor performance and analyzing gaps to update promotional strategies and maximize sales
• Directing planning, budgeting, vendor selection, and quality assurance efforts
• Liaising with clients to develop a deep understanding of business needs and the current market landscape
• Developing and implementing favorable pricing structures balancing firm objectives against customer targets
• Managing benchmarks, product demonstrations, and testimonials for performance evaluation
• Training of technical equipment for utilities administrators
• Creation of manuals and marketing material