Business Analyst

The candidate is a Business Operations Analyst for a returns center. He has also worked as a Project Manager for over 10 years. Currently provides support and leads teams in implementing internal projects, identifying and improving process and program efficiencies. He is responsible for the entire returns process. In terms of technology tools, he uses SAP, Power BI, QlickSense, MS Office, Linux, Fiori, Prince 2, and Six Sigma. He also leads teams, trains, and coaches from both a technical and managerial perspective. He trained more than 100 people in one virtual training session. He deals with the English language on a daily basis, so working in an international team is not a problem for him. He also has experience with agile environments.

Business Operations Analyst in Bratislava, Slovakia | January 2022 - present

• Leader for the EMEA Returns Center
• Covers operational topics for company
• Drives continuous process improvements
• Responsible for Master Data setup in SAP DCP

Process Engineer in Bratislava, Slovakia | December 2019 - December 2021

• Subject matter expert of the Returns process
• Project manager for Returns related topics
• Proactively identifies the gaps in the process and providing the solutions
• Triggers communication and interfaces, ensuring alignment between company and suppliers and third parties
• Drives continuous process improvements

Project Manager in Supply Chain HPE Single ERP SAP S4/Hana in Bratislava, Slovakia | March 2019 - June 2021

• Managed the rollout for global HPE Single ERP SAP S4
• Managed cross-functional teams across all functions
• Responsible for triggering, initiation, and planning of the EMEA project part
• Led the Returns UAT (User Acceptance Testing)
• Ensured that testing teams get continuous support in order to provide expected results

Business Process Engineer in Supply Chain in Bratislava, Slovakia | February 2017 - March 2019

• Provides support and leads teams through implementation of internal projects
• Manages activities, resource capability, schedules, and ensures cross-company communications to facilitate product completion on schedule within budget
• Works with the whole Supply Chain Management to identify and improve process and program efficiencies
• Provides development support for project communications
• Drives continuous process improvements

ITIL Problem Manager Deutsche IT Solutions Systems | March 2015 - January 2017

• Managed the lifecycle of all problems
• Prevented incidents from happening
• Made temporary solutions (workarounds) available to incident management
• Developed final solutions for known errors
• Performed trend analysis of important services or historical incidents

Project Manager at SACM (Service Asset and Configuration Management) Deutsche IT Solutions Systems | September 2013 - February 2015

• Coordinated and reviewed process management
• Member of Global Configuration Management Core team
• Responsible for the projects across T-Systems International
• Improved data quality projects
• Established working relations with local and international process community

Process Manager for SAP Unit Deutsche IT Solutions Systems | June 2011 - February 2015

• Quality responsible for Incident, Event, Configuration, and Problem management
• Led the Configuration management process for PoP, where data quality sharply increased from 80% to 98%
• Provided mentoring activities and supported other colleagues
• Defined improvements related to the process deployed within the unit
• Created and sent out reports to single point of contacts in teams, notified about the breached Key Performance Indicators, recommended and helped teams how to improve quality control

Junior Application Administrator Deutsche IT Solutions Systems April 2010 - June 2011

• IT monitoring specialist for corporate solutions
• Worked with platforms such as IBM Tivoli
• Acted as Single point of contact for customers outsourced services worldwide 24/7
• 1st level task execution on behalf of the company
• Provided problem resolution for a wide range of hardware, software, and applications