Analyst & Business Analyst & IT Analyst

The candidate has been an Analyst for a year and a half. He has 6 years of technical support experience. In the current position, he is working in the transportation field on projects in Europe. His job responsibilities are communication, domain blocking, implementation, solution design, testing. He helps in preventing phishing attacks, investigates cyber incidents . He also implemented an ERP system to replace the sales, finance, marketing and logistics tools used. He took care of testing the new ERP system, creating rules and procedures on how to test it. He enjoys investigating, researching and analyzing problems. In terms of technology tools, he has knowledge of MS Office, Azure, Sharepoint, HTML, CSS, Salesforce, ERP systems, Jira, Git, APIs. The candidate used to do trainings and also train new colleagues. He uses communication in English on a daily basis. Working in an agile environment and international team is welcomed by him.

IT Help Desk Analyst: 06/2021 - Present

• Responsibilities: Worked as an IT Analyst on HS2, a demanding transport project in Europe.
• Supported employees by creating accounts and accesses to SCS systems.
• Handled service requests through tickets, emails, and Microsoft Teams.
• Troubleshot company hardware, including meeting room setups and video walls.
• Set up and provided iPads to employees and ensured compliance with company policies.
• Assisted head of cyber security with tasks such as ISO 27001/2, cyber essentials, phishing attack prevention, cyber incident investigation, software implementation, and risk assessments.

IT Specialist: 10/2020 - 04/2021

• Responsibilities: Solely in charge of the IT department.
• Implemented a new ERP system, communicating with the CEO and developer.
• Tested the new ERP system and established rules and procedures for testing.
• Conducted employee onboarding and set up accesses and equipment.
• Provided 1st line support for colleagues.

Owner: 08/2019 - 12/2019

• Responsibilities: Established and owned the company "RESOLVER."
• Focused on custom-built desktops and servicing of laptops, mobile phones, and tablets.
• Built strong relationships with over 100 customers.
• Created the company logo and handled advertising.

Senior Technician: 09/2018 - 12/2019

• Responsibilities: Provided technical solutions for customers with premium support entitlement..
• Investigated technical problems and found appropriate solutions.

System Administrator: 04/2018 - 09/2018

• Responsibilities: Worked as an L1/L2 technician, focusing on big data backups and restorations.
• Executed command line operations for backup tape handling.
• Monitored server functionality 24/7 and escalated complex issues.
• Provided server access to different departments and engineers