Delivery Manager & Network Administrator & Project Manager

The candidate currently holds the position of Service Delivery Manager, a position he has held for 2 years. His daily tasks include training, providing necessary materials and documentation for help desk staff, leading discussions on future improvements and implementations with customer and carriers. He is responsible for mobile services and is also responsible for the accuracy of the data on the portal. In the past he has also covered the position of Project Manager several times, where he gained 7 years of experience, he is open to this position in the future as well as it was very fulfilling for him. As Project Manager he was responsible for managing a large interdisciplinary project team (3 designers, 10 developers, 2 engineers, 2 product managers and more than 8 support staff). In this position, he was able to fully utilize his expertise to align deliverables. He also had to oversee the safety and smooth running of the entire project. safety and smooth running of the project, he worked closely with the arena directors to ensure smooth operations. As far as communication in English is concerned, it is at the level of a communicator as he would have had to actively use English on several occasions on previous projects. He only has a basic knowledge of the German language but understands a lot.

Service Delivery Manager Sep 2020 - Present

• Responsible for mobile services in the EMEA region, overseeing multiple teams providing helpdesk services
• Provide required trainings, materials, and documentation to helpdesk employees
• Ensure data accuracy in the customer-facing portal
• Manage the mobile devices fleet
• Lead discussions of future improvements and implementations with the customer and carriers

Project Manager Feb 2018 - 2020

• Managed a large interdisciplinary design team for LED design, access systems, multimedia, and statistics solutions for sport venues
• Responsible for project management, software development, and day-to-day operations
• Provided leadership, mentorship, and training to junior colleague
• Collaborated with clients' Design and Construction Managers to coordinate projects
• Optimized resource allocation, made critical decisions, and ensured project success
• Acted as a liaison/consultant, reviewed goals, and provided feedback
• Managed software development processes and compliance with regulations

Project Manager 2013 - 2018

• Managed infrastructure services delivery for large enterprise companies.
• Established a Project Management Office (PMO) and set processes and reporting methodology.
• Led the building of Next Generation Data Centers (NGDC) worldwide.
• Delivered Citrix farms and worked on Continuous Service Improvement (CSI) projects.
• Optimized costs of human resources and coordinated project teams.

DTS Engineer 2008 - 2013

• Worked as a 3rd line Deep Technical Support (DTS) engineer, handling customer infrastructure and ITIL processes
• Communicated with customers and participated in meetings such as CAB (Change Advisory Board)