Business Analyst

The candidate is a Business Analyst with 4 years of commercial experience. He has professional experience in CRM optimization. He has worked on various tasks such as analysis, improving sales and marketing processes, creating reports and dashboards to track customer performance, implementing automated lead generation processes and designing CRM workflows. He has organized workshops and documented processes to train other users and has experience migrating data from one system to another. In terms of technology tools, he uses CRM, HubSpot CRM, Microsoft Dynamics, Power BI, SQL, Zoho Analytics, and MS Office. He has experience managing a team of 4. English language is at a communicative level. He is used to agile environment.

Education

• Master of Science in International Business Management with Distinction
• Bachelor of Management in Tourism

Event organizer of the project "People from practice"

• Started a project to inspire students by inviting experts to the university campus.
• Organized interactive events and workshops to inspire young people in their professional career.

Project coordinator of the event "Develop IT"

• Organized a full-day event for IT students to address financial service challenges.
• Collaborated with FinTech company Viamo and ČSOB bank for workshops.

HR support - internship

• Maintained and developed a database of prospective employees.
• Onboarded new employees.
• Screened candidates via phone calls.

Business Analyst

• Developed relationships with FinTechs in Europe to create an ecosystem.
• Collaborated with sales team to reach prospective clients.
• Analyzed banks' needs to find the right FinTech partner.

FinTech Account Manager

• Analyzed and optimized sales and marketing processes in CRM, resulting in an 8% increase in sales pipeline volume.
• Created reports and dashboards to track customer's KPIs and implemented automated lead generation processes, leading to a 10% increase in customer engagement.
• Organized workshops and trained 35 CRM users, mapped data for CRM migration, and designed automated CRM workflows.

Learning Python