Project Manager

The candidate is an experienced Project Manager with 14 years in commercial practice. Her job responsibilities included ensuring technical deliverables were completed on time and on budget, managing project risks, maintaining communication with stakeholders, managing project budget and KPIs, conducting regular project and management meetings, providing initial client contact, negotiating implementation schedules with vendors, managing customer perception and managing customer orders. Experienced in leading multiple small teams simultaneously. She is accustomed to working in an agile manner. She is fluent in English.

Project Manager - 11/2021 to February 2022

Senior Project Manager - May 2013 to September 2020

• Responsibilities: Ensuring timely and budgeted development and implementation of technical deliverables
• Aligning project activities with the project plan and schedule
• Managing project risks and updates
• Maintaining communication with stakeholders, project team, and third parties Managing project budget, KPIs, and reporting Handling project billing Conducting regular project and steering meetings

Project Implementation Manager - April 2009 to May 2013

• Responsibilities: Establishing initial contact with clients for technical networking projects
• Gathering and managing technical requirements for complex orders
• Coordinating internal and external resources for project support
• Identifying, tracking, resolving, and closing project issues
• Managing customer perception throughout the project lifecycle
• Handling circuit ordering for the EMEA region
• Owning the process for the Commercial Customer Support Team
• Successfully implementing over 45 Business in a Box projects in a 4-month period

Accredited Trainer / Coaching Team Lead - September 2008 to April 2009

• Responsibilities: Delivering a comprehensive 8-week training program to new employees
• Leading the personal development of staff through action plans and training needs assessments
• Collaborating on training and onboarding process improvements
• Managing the coaching team responsible for monitoring and improving staff competencies

Claims Handler / Sales and Service Consultant - 2007 to September 2008

• Responsibilities:Sales and service of Motor and Home Insurance policies
• Ensuring accurate capturing and reflection of information at the policy level
• Cross-selling and maximizing product coverage for clients
• Handling first response claims requests and coordinating with the Lead Claims office
• Acting as a point of contact with bank for payment-related issue