The candidate currently works as a member of the Blue Team (Incident response team). His responsibilities are to investigate, analyze, contain and remediate security alerts, using various tools such as EDR, SIEM, open source and email protection tools, and managing security tickets. He is also experienced in working closely with users and other IT and non-IT partners and intervening in the event of a security breach. He has participated in purple team activities, which typically involve simulating attacks to identify weaknesses in the organization's defenses. The candidate has a strong understanding of cybersecurity, with experience in incident response, security tools, and communicating with both technical and non-technical parties. The candidate performed 2 months of penetration testing of web applications. He mainly used Kali, Linux, Burp suite, Nmap and Notion.

Junior Security Analyst, Incident Response

Dec 2021 - Present (1 year 3 months)

• Member of the Blue team/Incident Response team, responsible for investigating, analyzing, containing, and eradicating security alerts/incidents. Utilize EDR, SIEM, open source tools, cloud security, and email security tools. Manage security tickets and write reports. Collaborate with users and other IT/non-IT partners. Intervene in cases of security compliance violations. Participate in Purple Team activities.

Junior Penetration Tester - apprenticeship

Sep 2022 - Oct 2022 (2 months)

• Conduct web application penetration testing.

Infrastructure Service Operation Manager

Mar 2021 - Dec 2021 (10 months)

• Manage major incident processes and provide support for various IT infrastructure. Develop major incident strategy and oversee its implementation. Identify and resolve obstacles in the process. Train Service Owners/Managers and Major Incident Key Users on major incident processes. Onboard IT services and major incident administration into ServiceNow. Develop infrastructure monitoring strategy and integrate major incident processes. Define KPIs, analyze data, and manage Power BI reporting. Collaborate on IT transition projects. Manage major incident group on Yammer.

Senior Lifecycle Service Integration Manager (Major Incident Manager)

Feb 2016 - Aug 2020 (4 years 7 months)

• Serve as the single point of contact for a global IBM client, responsible for managing severity 1 & 2 incidents. Lead/participate in bridge calls with technical/business/service teams and clients. Gather technical information and translate it into business language for stakeholders. Manage escalations and prioritize based on business impact, revenue loss, and customer needs. Ensure fulfillment of agreed terms and processes for both customer and vendor. Lead war room activities and work with clients/vendors/ticketing tools.

IT Technical Project Manager/Service Delivery Manager LCM

Feb 2013 - Feb 2016 (3 years 1 month)

• Manage service requests for network services (LAN, WAN, Managed Security Services - Firewalls) per established processes. Coordinate service requests based on priority and available resources. Review technical documentation, validate service requests in CAB meetings, supervise implementation, approve post-implementation, trigger billing, and maintain databases. Negotiate shared expectations among customers, sales, and work centers. Communicate expectations to all service providers. Partner with Network Operations, Business Operations, and billing environments. Coordinate small to middle-sized projects. Manage complex life cycle delivery. Handle escalations and expedite situations. Own and manage the customer experience.

Datacenter Environment Monitoring Specialist

Aug 2012 - May 2013 (10 months)

• Monitor environmental parameters of data center server infrastructure. Trigger backup plans and escalate major incidents. Write reports.

Inbound Transportation Specialist

Jun 2012 - Oct 2012 (5 months)

• Process orders and organize transportation of Kraft Foods products to Spain, Portugal, and Greece. Communicate with clients and carriers across Europe. Negotiate transport prices and manage existing transport lanes.

Customer Service Representative

Feb 2011 - May 2012 (1 year 4 months)

• Work in the customer service department.