Analyst & Business Analyst

A Business Architect and Business Analyst who possesses a distinctive blend of business, analytical, and system architecture skills. He has an extensive knowledge of Microsoft Dynamics 365 CRM and has worked in project and sales management in ERP/CRM delivery. His abilities include expertise in business analysis, generating requirements documents, creating functional and integration specifications, and developing global business architecture designs. He has worked across diverse industries such as Banking and Insurance, Telecommunication, Public, Utilities, Pharma, Automotive, Discrete & Process Manufacturing, and IT Services. In his role as a Business Analyst at UniCredit Services, he helped in the customisation of the IDP system on production and test environments, improving the system, and resolving production and test incidents. The IDP system collects data on loans, products and clients from all countries in the EU. It performs the calculations which are sent to Munich and then to the individual banks from which it receives the input data. He has experience with the IBM z/OS operation environment and SQL query proficiency. He also has experience in understanding the logic of systems containing numerous tables and programs and has actively taken part in operating production processes for UniCredit Group's banks and leasing companies. As for the modelling tools, he is experienced in BPMN and ULM. Besides that, he was working with Balsamiq for designing web-based systems. Moreover, he has experience with Figma, Draw.io, Confluence, IntelliJ IDEA, MS Visio, etc. Previously he demonstrated skills in Scrum and Lead roles. The biggest team he led consisted of 10 business analysts. His English and German are fluent.

Professional Experience:

Business Analyst - Feb 2021 to Feb 2023 Project: IDP - Vienna Contributed to the parametrization, enhancement, and troubleshooting of a risk and reporting system used by several banks and leasing companies in Austria and CEE countries. Demonstrated hands-on experience with IBM z/OS operation environment, and SQL queries using SQuirreL SQL Client. Analyzed the system's logic, consisting of hundreds of tables and programs, and actively participated in running production processes.

Business Analyst, Integration Analyst - Aug 2020 to Apr 2021 Project: DIGI22 - Prague Provided consulting services for a project that aimed to design and develop a new system architecture for paperless client acquisition and care, consolidating data in a new data warehouse. Designed a Document Component API and processes, allowing access to multiple Document Management Systems and developed a web application component Document Checklist for re-use in different web applications. Contributed to revisions of a new common data model in Enterprise Architect and teamwork on fields mapping of newly created Client Portal.

Microsoft Dynamics 365 CRM Business Analyst - Oct 2019 to Feb 2020 Project: oCRM - Bangkok Delivered consulting services as Dynamics CRM 365 Business Analyst for a leading Asian traditional bank to implement bank-specific Dynamics 365 Customer Engagement solution for Corporate and Retail banking in areas of Branch operation, Marketing, Customer Support, and Call Center. Provided quality assurance feedback, validation of Test Cases of VERiPARK, batch integration analysis of batch data flow Primary Systems -> DWH -> oCRM, and supporting Capco project team by Dynamics 365 subject matter expertise. Collaborated with Bangkok Bank business stakeholders and VERiPARK analytical, architectural, and testing teams.

Agile & Business Analysis Coach - Feb 2019 to Mar 2019 Project: HotScan 360 - Prague Accelerated cooperation between CGI teams of HotScan360 product, business analysis, and business consulting. Applied CGI agile approach on business analysis and development, including Requirements and User Stories management. Established the data model for agile development, respecting UML and OOD Analysis principals. Led the business analysis team and collaborated with teams using JIRA, SharePoint, Confluence, and Enterprise Architect.

Lead Business Analyst - Feb 2016 to Sep 2018 Project: MACH - Prague Contributed to the enhancement and migration of a core banking system for UniCredit Bank CZ&SK. Led the business analysis for several functional areas related to Cash Pooling and Available Funds calculation of current accounts. Demonstrated expertise in the project delivery by delivering services for TATA Consultancy Services and UniCredit Services.

Senior Business Analyst - Jun 2015 – Feb 2016 As a senior business analyst at a company in Prague that provides investment banking services to wealthy clientele, I worked on web-based systems to support the activities in securities investment. I was responsible for conducting a business analysis of investment banking processes, designing analytical solutions for web-based systems and modeling UIs in Balsamiq. I extended the existing data model in Enterprise Architect while respecting UML and OOD analysis principals.

Business Analyst - Feb 2015 - May 2015 As a business analyst at the Air Navigation Services of the Czech Republic, I worked on the AisView 3.4 Upgrade project. AisView is a system that processes and publishes aeronautical information in an interactive form for flight planning. I was responsible for collecting requirements from stakeholders, preparing an analysis document for system upgrade, and updating the AisView system specification to version 3.4.

Senior Business Analyst - Oct 2014 – Feb 2015 As a senior business analyst at UniCredit Bank Austria, I was part of the CEE2020 project team, which built a new internet banking platform along with public websites, mobile applications, and new backend systems. I conducted business analysis of the backend calculator component, including calculators for Cash Loan, Car Loan, Mortgage Loan, Term Deposit, Currency Exchange, Account Comparison, Credit and Debit Card Comparison, EU Funds Comparison, and others. I designed analytical solutions for the Calculator Component, considering the CEE2020 cross-architecture solution design, and created a data model while respecting UML and OOD analysis principals.

Integration Analyst - Oct 2013 – Nov 2013 As an integration analyst at Českomoravská stavební spořitelna, I worked on the Core System of Building Saving Bank project. The project involved implementing the Asseco core system, Microsoft Dynamics CRM, and a List of Values management system and integrating them with more than 10 existing systems. I defined functional and non-functional requirements related to the operational data store, ESB, and ETL communication and to 10+ existing systems. I also designed the methodology for requirements collection and evaluation using Enterprise Architect and Spira.

Senior Business Analyst - Mar 2013 – Sep 2013 As a senior business analyst at Home Credit, I worked on the Internet Client project, which was a client portal for clients in the Czech Republic and Slovakia. The portal provided an overview of all client loans and transaction history, allowed active operations related to loans, and enabled clients to change their personal data and make inquiries. It also tracked client portal activities as system notification and audit log records and provided email and SMS notifications to the client. I defined the products and their processes, including credit cards, consumer loans, car loans, loan consolidations, and installment purchases. I also designed data models, state machine models, use case models, and interface models while respecting UML and OOD analysis principals.

Senior Business Analyst, Nov 2011 – Mar 2012:

• Worked on projects for ING Insurance Czech Republic & Slovakia to implement new systems architecture and Solvency II project
• Designed web portal and interfaces between systems
• Designed strategic role of CRM in new systems architecture
• Coordinated analytical teams and led workshops with business and IT teams

Senior Integration Analyst, May 2011 – Jul 2011:

• Worked on Raiffeisen Bank International's Everest project to implement new core and CRM systems
• Designed integration scenario for batch interfaces between systems
• Led interface workshops with business stakeholders and created interface documentation

Senior Business Analyst, Oct 2010 – May 2011:

• Developed web-based application "Pricing DB" for pricing calculation and negotiation of products offered to wholesale clientele
• Designed configurable pricing conditions and user interface for web application
• Led workshops with business stakeholders and created documentation for web-based application development

Senior Business Analyst, Jun 2010 – Oct 2011:

• Worked on Data Boxes project to implement secure e-communication between bank and public administration
• Developed web-based application "Data Boxes" using Java and Oracle environments
• Responsible for sending and receiving data messages and support for message response creation

Period: Aug 2007 – Dec 2008 Position: MS Dynamics CRM Senior Business Analyst Project: Multiple OSS/BSS projects Location: Prague, Düsseldorf

The former STROM Telecom from Prague, Czech Republic, was acquired in 2007 by SITRONICS Telecom Solutions, which delivered Operation Support Systems (OSS) and Business Support Systems (BSS) for telecom operators. As an analyst, my responsibilities included designing functionality of Microsoft Dynamics CRM v 3 & v4, integrating it with other parts of the OSS/BSS solution, and leading CRM analytical and development teams. I was a member of the Logos – Ness team. The single OSS/BSS Telecommunication delivery projects I worked on were:

MS Dynamics CRM Senior Business Analyst for Callax DE (Aug 2007 – Jul 2008) German virtual telecom operator Callax ordered at Sitronics the OSS/BSS solution as managed service. The solution was based on the delivery of a telecom network, Sitronics' own development for billing, provisioning, and product management in system Foris and of integration with MS CRM v3. My responsibilities included leading workshops with business stakeholders, functional solution design, and cooperation on integration solution design with other systems as Customer Web, IVR, Document Formatting, Email gateway, SMS Gateway, Huawei Telecommunication Network Platform. I also led an MS CRM analysis and development team of up to two analysts and up to three developers, cooperated with analysts specializing in other processes, and created UML Data Model, User Interface Model, Use Case Model Activity Models, and Interface Models respecting OOD principles.

MS Dynamics CRM Senior Business Analyst for Warid Congo & Uganda (Sep – Dec 2008) Pakistani telecom operator Warid Telecom owned Warid Telecom companies in Congo and Uganda. For these two countries, Warid requested an OSS/BSS solution based on Huawei Telco network platform, with integrated billing solution and Microsoft CRM v4. My responsibilities included analyzing SIM cards management process, integration of MS CRM and Huawei Telco network platform, and design of Customer Lifecycle process. I also created UML Data Model, User Interface Model, Use Case Model Activity Models, and Interface Models respecting OOD principles.

MS Dynamics CRM Senior Business Analyst for Vodafone CZ (Aug – Sep 2008) The Czech Telco operator Vodafone used MS CRM v3 system for its corporate customers. A new requirement on customer termination required following analytical activities. My responsibilities included analyzing the Terminate Customer Process and Customer Life Cycle Process and designing MS CRM functionality changes to support analyzed processes.

Period: Mar – Aug 2007 Position: Technical / Process Consultant Project: Multiple public projects Location: Prague

IT Governance Consultant for the Ministry of Finance (Jul – Aug 2007) The Ministry of Finance of the Czech Republic wanted to transfer the ownership of all ICT infrastructure of the public finance resort to one of its institutions, to the State Printing Works of Securities, which would then provide ICT services to the whole public resort of finance in a form of outsourcing. The project named "(ICT) Transformation project", based on ITIL best practices, had a goal to prepare and manage the transition process of the ICT ownership and set up measurement ICT services provided. My responsibilities included defining Data Centre KPIs, Outsourcing KPIs, Catalogue of CTI services, ITIL processes modeling, matching to the organizational structure and processes of the resort of the Ministry of Finance, and reporting to the project manager of Equica, leading the Equica process team, and coordination with Anect delivery team.

Period: Mar – Aug 2007 Position: Technical / Process Consultant I worked on a project called "Multiple public projects" for the Czech Government in Prague. My main responsibility during this period was to provide IT governance consulting services to the Ministry of Finance of the Czech Republic. The project aimed to transfer the ownership of all ICT infrastructure of the public finance resort to the State Printing Works of Securities, which would then provide ICT services to the whole public resort of finance in the form of outsourcing. As part of my role, I conducted workshops with the management of the institutions of the public finance resort and defined KPIs for the data center, outsourcing, and catalog of CTI services based on ITIL best practice. I also modeled ITIL processes and matched them to the organizational structure and processes of the resort of the Ministry of Finance. My other responsibilities included reporting to the project manager of Equica, coordinating with Anect delivery team, and ensuring the successful management of the transition process of ICT ownership.

Period: May – Jul 2007 Position: Process Consultant During this period, I worked as a process consultant for the Ministry of Labour & Social Affairs of the Czech Republic. The ministry requested the company Deloitte to lead the audit of organizational processes across all sections of the ministry, and the project was called "Process Audit." My main responsibility was to perform the organizational audit of the sections 1-4 of the ministry in cooperation with the section and department managers. I also analyzed the collected data and formulated analysis outcomes for the official audit report. Additionally, I coordinated the audit procedure with the other five members of the Deloitte audit team.

Period: Mar – Apr 2007 Position: Biometrics Elements Solution Consultant During this period, I worked for the Ministry of Interior of the Czech Republic as a biometrics elements solution consultant. My role involved designing a solution for biometric elements measurement and revising project workload calculation. I was also a member of the Fujitsu Siemens Computers CZ delivery team.

Period: May 04 – Dec 06 Position: MS Dynamics Project & Sales Manager, Consultant I worked for Columbus IT in Prague, which was a worldwide implementation partner of Microsoft for MS Dynamics AX, NAV, and CRM and an Industry Business Initiative partner of Microsoft present in 30 countries. I took part in multiple projects during this period. As the Microsoft Dynamics/SuperOffice CRM sales manager, I managed the sales team of five people and offered products and services related to MS Dynamics AX, NAV, CRM, and SuperOffice CRM in the Czech Republic. I approached discrete manufacturing, automotive, chemistry, and pharmacy industries and established the dealers network in the Czech Republic. My other responsibilities included managing marketing activities and partner cooperation, including Microsoft CZ, and communicating with the worldwide Columbus IT group, Microsoft, and To-Increase Industry Builder. Additionally, I launched Microsoft Dynamics Industrial solutions (IBI – Industry Builder Initiative) in the Czech Republic for To-Increase Industrial Equipment Manufacturing and Pharma and Live Sciences - PharmaSuite - Industrial solution for Pharmacy and Chemistry. I also handled the international MS Dynamics AX deployment and support planning, which involved creating solution proposals, time, cost, and workload estimates, and the project staff proposal. The pilot project was usually in one country, followed by rollout projects in other countries for JSP International (CZ, FR, DE), GEA (CEE), Lindab (European wide), and Esselte (CZ, PL, HU), which had a deployment of support as a part of a worldwide implementation project with 4000 concurrent users.

From May to October 2006, I worked on the implementation of the Payroll & Human Resources system KS Program and its integration with the information system Microsoft Dynamics AX for a company in CZ. As an MS Dynamics AX Project Manager, I was responsible for ensuring that the implementation was completed on time and within budget. I worked with the project team to identify any issues and risks that might impact the project's success and develop mitigation strategies accordingly. Throughout the project, I regularly communicated progress and any issues to stakeholders, including senior management.

Between April and August 2006, I was an MS Dynamics CRM Consultant for Columbus IT. During this time, Columbus IT implemented MS Dynamics CRM v3 in all c.24 countries, with the first wave comprising countries CZ, PL, AT, HU, and RU. As a member of the implementation team, I was responsible for setting up MS CRM for the Czech Republic. Due to the pandemic, we never met in person, and all training and settings were done using web meetings and conference calls. I proposed and tested MS CRM customization requirements for internal purposes, partially customized MS CRM, and imported initial data into MS CRM.

As an XAL/Concord Project Manager, I conducted international training of XAL/Concord programming for 15 European AVON subsidiaries in Hungary's premises from March to May 2006. The training aimed to equip participants with the skills necessary to develop a Navision solution template in Austria and implement Navision in Slovakia (CZ, AT, SK) for ASAMER & HUFNAGL Kies- und Betonwerke.

Between November 2005 and September 2006, I was a Project Manager for ASAMER & HUFNAGL. I oversaw the implementation resources sub-delivery for creating a Navision solution template in Austria and implementing Navision in Slovakia (CZ, AT, SK). To ensure a successful implementation, I worked closely with the project team to identify risks, develop mitigation strategies, and communicate progress and issues to stakeholders.

From May to November 2005, I was a SuperOffice CRM Consultant for NKT Cables in CZ and PL. I oversaw the reimplementation project of SuperOffice CRM and coordinated the implementation with NKT Cables headquarter in NL. My responsibilities included SuperOffice CRM workshops with stakeholders, SuperOffice customization, training, and project management. I also coordinated with NKT Cables headquarter in NL to ensure that the implementation met the company's requirements.

As a SuperOffice CRM Consultant for Technostar Plus s.r.o., I oversaw the implementation of SuperOffice CRM for a European distributor of cellulose bags in CZ from August to October 2005. I conducted SuperOffice CRM workshops with stakeholders, SuperOffice customization, training, and project management to ensure the successful implementation of the system.

Between May and September 2005, I provided SuperOffice CRM call consulting support for SuperOffice CRM customers in CZ, SK, PL, and UK while working as a SuperOffice CRM Consultant for Columbus IT.

I worked as a SuperOffice CRM Consultant for XEROX CZ from May to October 2005. During this period, I was responsible for implementing SuperOffice CRM for the Czech distribution and service organization of XEROX. To achieve a successful implementation, I conducted SuperOffice CRM workshops with stakeholders, SuperOffice customization, training, and project management.

• Worked as a SuperOffice CRM Consultant for a leading Czech manufacturer of specialized technical furniture systems located in CZ from Aug to Sep 2004.
• Responsible for the successful implementation of SuperOffice CRM in the company.

• Worked as a Sales Consultant for Sybase ČR s.r.o. from Jan to Mar 2004 in Prague.
• Conducted a market study related to the relevance of Sybase Inc., Stellent Inc., Trillium Software, and Informatica Corp. products to the manufacturing segment in the Czech Republic.

• Worked as a SAP Project Manager and GM's Assistant for VARIAS CZ a.s. from Sep 2002 to May 2003.
• The company was a SAP R/3 and business consulting firm with branches in several European countries, which were later acquired by S&T in 2005.
• Managed the SAP/R3 Rollout project from CZ to SK, HU, PL, and NL for international computer games distributor CENEGA CZECH s.r.o.
• Managed three SAP implementation teams and two subcontracted companies, and developed internal EFP management consulting skills.
• Also worked as the General Manager's Assistant, prepared the business plan for 2003, and sold mySAP to key local and multinational accounts, including heavy steel industry Nová Huť Ostrava (acquired later by Arcelormittal) and Czech universities.

• Worked as a Sales Manager and Bid Manager for ai informatics from Jan 2001 to Sep 2002 in Prague.
• The company was an international SAP R/3 implementation provider and outsourcing partner, operating in several European countries, which was partially acquired by Siemens in 2005.
• Sold to manufacturing, utility, and public sectors, managed the Sales, Marketing, and Proposal Preparation Team, and developed partnerships with SAP, HP, and IBM in CZ.
• Prepared agreements proposals in English, German, and Czech, and managed public tender proposals for South Moravian Energetic – EON, Brno (Utility), Ministry of Foreign Affairs (Public), and Anglian Water (Utility).
• Planned SAP R/3 international deployment for Rigips, Linde GAS, and Prym Consumer Europe.

• Traveled in Switzerland from Jul 1998 to Dec 2000, mainly located with a family in Geneva.
• Spent time learning English and getting acquainted with Switzerland.

• Worked as a Project Manager and Customer Relationship Manager for IBM Czech Republic from Feb 1997 to Jul 1998 in Prague.
• Completed the comprehensive IBM CER Business School in Radovljica.
• Sold IBM products and services to the customer segment of automotive suppliers, including Lucas Varity, TRW, Bertrand Faure, Robert Bosch, Siemens, Thermo King, Knorr Breaks, Lecotex, Peguform, and others.
• Also, coordinated and implemented new services at IBM Czech Republic, such as telecoverage for Industry Solution Unit Industry, Global Embedded and Production Solutions, and Network Station Management Service.

Feb 2021 - Feb 2023: Business Analyst Worked on the IDP project, focusing on risk and reporting system enhancements. Collaborated with the team in Vienna to improve the system based on IBM z/OS and DB2.

2018 - 2020: Business Analyst Contributed to the design of web-based applications for Telefónica O2, a telecommunications company. Played a key role in the development of these applications.

2015 - 2017: Lead Business Analyst Led the analysis and extension of the CORE02 core banking system for UniCredit Bank CZ & SK. Collaborated with Tata Consultancy Services and other delivery teams across multiple countries.

2012 - 2014: Analyst Served as an Agile & Business Analysis Coach for the risk engine component HotScan360. Provided guidance and support to ensure successful implementation.

2009 - 2011: Analyst Worked on the interest calculation component for Central and Eastern Europe. Contributed to the design and analysis of this system component.

2006 - 2008: Business Analyst Participated in the implementation of Microsoft Dynamics CRM 365 Customer Engagement for ING Bank & ING Insurance. Supported retail, corporate, and partner relationship management.

2003 - 2005: Analyst Designed and analyzed the Document Component for ČEZ Sales, a utility company. Played a key role in the integration of this component into the system.

2000 - 2002: System Integration Analyst Contributed to system integration projects at Raiffeisen Bank, focusing on banking processes. Collaborated with various teams to ensure successful integration.

1997 - 1999: Analyst Worked on system integration projects for Českomoravská stavební spořitelna, a building society. Played a role in integrating systems and processes.

1994 - 1996: Business Analyst Analyzed and designed web-based applications for Česká spořitelna, a banking institution. Contributed to the development of these applications.