Business Analyst

The candidate is a customer experience and user experience management professional with experience in various industries. He holds a bachelor's degree in business administration and a master's degree in marketing and consumer research. In his free time, he enjoys traveling, sports, and staying updated on business topics. He has experience as a business analyst and CX & UX expert, as well as a media measurement consultant and research analyst. He is proficient in German and English and has computer skills in Microsoft Office, Mac OS X, Qualtrics, SPSS, and Salesforce. He also has certifications as a UX & usability specialist and Salesforce associate. Additionally, he has experience as a basketball coach and has volunteered for a basketball Easter tournament.

03/2020 - Present: Business Analyst / CX & UX Expert - Responsible for developing digital process flows and optimizing them from the customers' and users' perspective. Conducted studies, market research, and user groups to integrate customer intelligence into digital projects. Developed feedback and customer satisfaction measurements, analyzed and visualized results to define and implement improvement measures. Implemented and improved solutions and UX topics.

03/2019 - 02/2020: Media Measurement Consultant - Managed various market research studies, particularly in the field of media research. Supported major clients throughout the market research process.

08/2017 - 10/2018: Research Analyst - Managed qualitative and quantitative market research projects, including expert interviews and trend analysis.

05/2014 - 07/2017: Administrative Associate.

07/2013 - 12/2013: Claim Settlement.

2007/2012: Internship.

10/2018 - 02/2019: Research Analyst - Conducted quantitative research in customer orientation and customer support. Engaged in sales activities and prepared proposals.