IT Analyst & Project Manager & Team Leader

The candidate is an experienced IT professional with more than 20 years of experience in various roles such as IT Project Manager, Release Manager , IT Analyst and Team Leader. He/she has a strong foundation in analytics, IT network management and business website development and administration. He has expertise in managing teams in areas such as sales, pricing, server management (both in-house and cloud) and workstation management. He has contributed to significant client revenue growth, averaging 40% per year, between 2016 and 2020 through his involvement in the business. The candidate has successfully worked on IT and web projects, helping their organizations maintain a technology and business advantage in their markets. This includes implementing solutions in the cloud, in call centers, internal help desk projects, and setting up and managing in the pricing department. As a team leader, he has managed teams ranging in size from 3 to 15 employees, with an emphasis on employee motivation and skill development. Experienced in managing change related to company growth, including process creation, KPI monitoring, human resource management, and performance reviews. He has also held positions as CEO/Chief Operating Officer for 4 years where he managed 15 employees and 4 branches. During his 15 years of experience, he has served as an IT Team Leader and Digital/Web Team Leader, responsible for managing IT operations, website development, and managing a team of programmers and external contractors. In addition to his professional experience, the candidate operates his own business as a freelancer, providing consulting services in pharmacy operations, computer installation and maintenance, and website development.

Team Leader Customer Care (from 01/2023)

• Call center and hotline
• 5 agents

Team Leader (until 12/2022)

• Revenue team with multiple roles
• 6 consultants, 2 key account managers, 2 hunters, 1 project manager, and 1 database specialist

CEO/Business Director (4 years)

• Managed 15 employees and 4 branches
• Annual revenue of 5 million

IT Team Leader (15 years)

• Coordinated work of 3 IT administrators and technicians
• Managed 180 computers and over 50 branches across Slovakia

Digital/Web Team Leader (14 years)

• Technical oversight of multiple websites
• Development of websites based on input and suggestions from other departments
• Managed 3 project managers, 3 programmers, and 3 external suppliers

Team Leader of Pricing Department (10 years)

• Communication and coordination with other departments

Expert for Editorial and Reservation Systems (16 years)

• Responsible for implementation and operation of systems
• Ongoing monitoring of system functionality and operation
• Over 150 active users

• Freelancer (ongoing)
• Consulting and advisory services for pharmacy operations
• Computer installation and maintenance
• Creation of basic presentation websites
• Photography services with expertise in 3D photos and videos, 360VR photos and videos, Tiny Planet photos, and 360VR Overcapture videos