Customer Service Consultant

The candidate is an experienced customer service specialist with a background in business administration and marketing. She has a strong educational background and has completed numerous additional trainings in various areas, including communication, negotiation, and soft skills. She has worked in customer service roles for several companies, where she has been responsible for processing orders, handling customer inquiries, and resolving complaints. She is proficient in various software systems, including SAP and Oracle Financials, and has strong PC skills. The candidate is fluent in English and Slovak, with a basic understanding of Russian, Polish, German, Spanish, Italian, and Arabic. She is a creative and positive individual who enjoys working with people and is always open to new challenges.

12/2018 - current: Customer Service Specialist

• Processing orders for finished/capital goods, spare parts, and detergents.
• Communicating with customers to answer inquiries and requests.
• Supporting Arjo technicians and sales team with price and product code requests.
• Creating price offers for service inspections and maintenance.
• Handling ad hoc issues such as orders, replaced/obsolete items, and returned/undelivered orders.
• Processing safety technical check protocols and discard protocols for customers.
• Processing spare parts orders for the internal service team.
• Clarifying orders, confirming with customers, and uploading data according to QRC procedure.
• Creating purchase contracts and ensuring customer approval.
• Handling business complaints in Trackwise and invoicing.

06/2018 - 10/2018: Customer Service Coordinator

• Processing and coordinating orders from receipt to delivery.
• Providing customer service for internal and external customers through various channels.
• Preparing and processing electronic orders.
• Handling complaints and escalations.
• Coordinating stock supplies and collaborating with stock and CMI planners.
• Responding to inquiries about product availability.
• Coordinating supplies with the sales department.
• Collaborating with 3M business groups and divisions.
• Operating systems: Euroms/SAP.

05/2017 - 05/2018: Customer Service Support

• Providing daily communication and customer support through phone, email, and Lync.
• Coordinating internal infrastructure for spare parts supply and machine service planning.
• Ensuring availability of goods and delivery dates according to customer requirements.
• Entering orders into the system and processing them accurately.
• Handling inquiries and resolving customer issues.
• Collaborating with internal teams to meet customer needs.
• Operating systems: SAP.