Customer Service Consultant & Manual Tester & Product Manager & Product Owner & Project Manager & System Analyst

The candidate is a very ambitious Onboarding Specialist who has been in this position since 2020. She loves her job and would like to continue to improve her skills. The company she currently works for offers software solutions within the catering industry, mostly for foreign clients, so English is not a problem for her, similarly with technology as she works in an IT company so she is familiar with it. As far as her job is concerned, it's definitely the day-to-day communication with clients, she's part of onboarding, sales and support, she's also in charge of processing signed contracts and dealing with communication with suppliers. She also handles standard reporting, KPIs tracking focused on clients, e.g. number of tickets received, types of issues, number of bugs reported, feature requests, number of newly onboarded clients, number of cancelled subscriptions, financial analysis - how much clients earned in a given period and which functionalities are the most in demand etc... whenever she tackles new functionalities/ideas to improve the solution, she does market analysis and competitor analysis. In the past she also worked part-time for a company where it was more focused on marketing analysis, working with excel, data - as it was working in a marketing-event agency where events/conferences for the pharma industry were addressed.

Onboarding Specialist, November 2020 - Present

• Communicated with clients, understood their needs, and translated them into the IT world.
• Set up OrderLord applications and handled onboarding tasks for clients.
• Created training materials and provided training to new clients.
• Led the BMT project and collaborated with various teams on issue resolutions and software testing.
• Met deadlines and tracked KPIs.

Logistics Specialist, April 2020 - October 2020

• Routed cargo in compliance with legal and customer requirements.
• Coordinated the routing process and resolved shipment issues.
• Conducted research and provided expertise in logistics and transportation.
• Handled shipping documentation and communicated with various stakeholders.
• Monitored and tracked shipments while resolving freight claims.

Material Logistics Specialist, August 2019 - March 2020

• Ensured correctness and completeness of orders through pre-notifications and packing lists.
• Supported internal and external stakeholders and maintained communication with suppliers.
• Coordinated with the Transport Logistics Specialist to ensure a smooth logistics process.
• Interfaced with various teams to facilitate effective logistics operations.

Freight Payment Specialist, September 2018 - July 2019

• Collaborated with a freight payment company nominated by clients.
• Communicated daily with clients, carriers, and colleagues globally.
• Verified the formal correctness of invoices received.
• Managed variable processes for individual businesses.
• Resolved problematic invoices and transports with the freight payment company.

Quality Assurance Assistant, February 2017 - May 2018

• Provided administrative support to the department.
• Inspected materials before production to ensure authenticity and quality.
• Managed the database of technical changes.

Resort Worker, June 2017 - September 2017

• Worked in hospitality at Lake Yellowstone Hotel.

F&B Server, June 2015 - July 2015

• Worked as a server at Malta National Aquarium.

Marketing Assistant, July 2014 - April 2015

• Provided administrative support to the Marketing department.
• Organized and analyzed marketing data and results.
• Assisted in organizing company events and preparing agendas.

Callcenter Agent, October 2013 - January 2014

• Worked as a call center agent for AKH Wien.

Master's degree, University of Economics in Bratislava, September 2016 - June 2018

• Studied International Business Management.

Bachelor's degree, University of Economics in Bratislava, September 2013 - June 2016

• Studied International Business.

Private Grammar School, Vranov nad Toplou, September 2005 - May 2013.

Exchange program Erasmus+, Haaga-Helia ammattikorkeakoulu, August 2016 - December 2016.

Exchange program Erasmus+, University College Cork, August 2015 - December 2015.

German course, TANDEM Köln - International Language School, May 2012 - July 2012.