L2 Support Specialist

The candidate has been a Support consultant for 4 years. In his current position he is responsible for Supporting users of their system, dealing with user support, application testing, CRM system support, infrastructure and collaboration with biometric systems that have been implemented in the company. He works closely with SQL database on many servers. Also has experience with ERP and Invoice systems - Navision, working closely with the infrastructure department to troubleshoot database issues. English language is not a problem for him

IT ERP / Support consultant from 2019 to present

• Worked extensively with ERP systems and Invoices, mainly Navision.
• Managed support tickets with ERP issues and Invoices on User workstations.
• Communicated with interior employees and exterior clients to resolve computer issues.
• Worked closely with SQL databases on many servers, mainly changed lines on Invoices for accounting or simply fixing data for users.
• Worked closely with internal BI team on reports for our internal applications.
• Part of Dev. Teams meeting for hotfixes and exclusive work testing applications in Pre-production and production environment.
• Worked closely with Biometrics that were being implemented into the Firm.
• Supported users outside of work on on-call, helped users with applications outside of working hours to finish deals for customers.
• Worked closely with our Infrastructure department on fixing issues in Databases.

IT Hardware Technician from 2016 to 2019

• Reviewed IT Network information.
• Maintained and assembled computers for customers.
• Worked on solving issues with services provided by the company around IT, both in maintenance of devices and first setup.
• Installed and maintained hardware and software components for customers.

2019 to present: IT ERP / Support consultant Worked closely with SQL databases on multiple servers, primarily making changes to invoice lines for accounting purposes or fixing data for users. Managed support tickets related to ERP issues and invoices on user workstations. Collaborated with internal BI team on reports for internal applications. Assisted with the implementation of biometrics into the company. Provided on-call support to users outside of working hours and worked with the infrastructure department to resolve database issues.

2016 to 2019: IT Hardware Technician Reviewed IT network information and assembled computers for customers. Resolved issues with company-provided IT services, both in terms of device maintenance and initial setup. Installed and maintained hardware and software components for customers.

Education: High school diploma in computer and information sciences and support services, obtained from 2011 to 2015.

Other: Fluent in English and native in Czech. Proficient in MS 365, ERP (Navision), Windows SQL Databases, computer building, hardware replacement, and OS and software installation. Experience with Active Directory. Hobbies include computer gaming, playing the piano, and reading fantasy literature.