DevOps Engineer

The candidate is an experienced Technical Support Engineer with expertise in various technologies such as Kubernetes, Docker, OpenStack, and more. He has worked for multiple companies in the Czech Republic, including Mirantis Czech and SUSE Linux. The candidate has a strong background in team coordination and management, having built and led support teams from scratch. He is also certified in SUSE and Docker technologies, as well as being a Certified Kubernetes Administrator and Microsoft Azure Fundamentals. The candidate is fluent in Italian and has basic proficiency in English and Spanish.

01/08/2021 – Current Advanced L3 Technical Support Engineer: Providing technical support to external and internal customers, including remote support via sessions, email, and phone. Accessing customers' environments directly and offering proactive support, managing change requests, and reporting bugs. Developing and maintaining internal tools. Working with technologies such as Kubernetes, Windows Server, Linux OS, Azure, AWS, Terraform, GoLang, Bash, and Git.

16/03/2020 – 01/08/2021 Technical Support Engineer: Offering technical support to external and internal customers, including remote support via sessions, email, and phone. Accessing customers' environments directly and providing proactive support, managing change requests, and reporting bugs. Working with technologies such as Docker Enterprise, Docker Swarm, Docker UCP, Docker DTR, Kubernetes, and Linux OS.

01/07/2019 – 13/03/2020 Cloud Support Engineer: Providing technical support to external and internal customers, including remote support via sessions, email, and phone. Accessing customers' environments directly and offering proactive support, managing change requests, and reporting bugs. Working with technologies such as Openstack, Ceph, Kubernetes, Docker, SALT, RabbitMQ, Linux OS, Gerrit, Prometheus, Grafana, OpenContrail, OVS, and KVM.

15/09/2018 – 31/05/2019 Acting as Manager for First Line Team: Building a new First Line Support Team from scratch, including hiring new engineers, collecting knowledge and processes from the previous team, creating new processes and procedures, supporting the separation from the previous organization, planning shifts for multiple time zones and weekend coverage, organizing training and mentoring, onboarding new hires, collaborating with HR, Facility, and Finance, and writing documentation and support plans.

01/02/2017 – 15/09/2018 Team Coordinator: Acting as the contact point for the Support Organization in Prague, collaborating with other departments for support-related tasks, supporting training organization and schedule, onboarding new hires, supporting hiring processes, mentoring and developing skills of engineers, providing backup for managers, monitoring ticket queues and engineers' performances, and managing on-call schedules.

01/07/2016 – 31/05/2019 Technical Support Engineer: Offering technical support with direct customer contact for Operating System and Products. Writing technical documentation, blog articles, and internal documentation. Specializing in High Availability, Docker, Kubernetes, Portus, and Linux OS. Mentoring new hires and junior engineers. Lecturing for classes on High Availability and SAP Applications/Databases.

05/01/2015 – 31/10/2015 Systems Administrator: Providing consultative and post-sales support for Data Center Solutions. Troubleshooting, deploying, and maintaining the platform underneath the Cloud infrastructure. Building new data centers and provisioning virtual environments. Administering Linux and Windows OSs. Maintaining and troubleshooting automation processes. Responsible for multiple data centers globally. Working on-call and with different time zones.