Analyst & IT Analyst

The candidate has been an Analyst for over 4 years in commercial practice. In her current role, she is creating development, business assignments on which she works with Product Owner to analyze requirements and transform them into user stories. On the frontend, she mainly goes through documentation. On the backend he works with architects to create solutions, implementations and design user stories. He is also in charge of participating the creation of aws, responsible for the coordination and execution of the entire development process, proposing their implementation with respect to the business requirements, including technical communication with the vendor. Among tools, he has knowledge of Salesforce, Jira, Confluence, Bitbucket, SoapUI, MySQL, Kibana, UML, XML, XSD, SQL, HTML, CSS, JSON, JavaScript, Github, Gitlab. She is used to working in an agile way. English language is at a communicative level.

Business Analyst Period: 2022 - Present

• Responsibilities: Analyzing business requirements in collaboration with the product owner and transforming them into user stories
• Designing user stories for front-end (FE) and back-end (BE) based on technical capabilities and application requirements
• Analyzing out-of-the-box (OOTB) options within vendor applications undergoing internal development and proposing their implementation based on business requirements (including technical communication with vendors)
• Monitoring the implementation of individual user stories within sprints, actively collaborating with the development team
• Leading business and technical refinement sessions and other Scrum ceremonies (stand-ups, sprint planning, retrospectives, etc.)
• Preparing development phases from design to delivery of individual epics/features
• Collaborating with other teams to set goals and implementation phases for efficient delivery of functionalities
• Working with systems and applications: Jira & Confluence, Miro, Figma

Application Support / Analyst Period: 2019 - 2022

• Responsibilities: Providing technical support (L2) for BSS and OSS systems and managing databases
• Actively participating as a member of an Agile Scrum team, closely collaborating with the development team and product owners, and managing releases
• Designing and applying IT service continuity management (ITSCM) and operational crisis management
• Contributing to the modification and creation of new internal processes, designing and implementing them into the CRM system
• Preparing and implementing validation rules in the system
• Being part of a project team creating new products for customers, collaborating on the design and implementation solution into the system, and creating new provisioning processes
• Communicating and actively collaborating with third-party service and system vendors, as well as internal users
• Organizing and conducting training for internal employees on new functionalities, products, and service provisioning
• Conducting technical onboarding for new team members
• Analyzing change requests, defining incidents and problems in systems, preparing and proposing solutions (including requirement management in Jira)
• Performing data modifications through SQL scripting and database operations
• Supporting billing services, troubleshooting issues, and verifying billing data
• Testing sprint requirements, bug fixes, regression and smoke tests
• Creating system documentation and test scenarios
• Implementing simple code changes (PHP) and deploying them
• Working with systems and applications: Salesforce / Salesforce Lightning, Jira & Confluence, Bitbucket, SoapUI, MySQL Workbench, Kibana, Durian, Cross, 4net.tv BO, Internal SW applications

Sales Support & Order Verification Specialist Period: 2019

• Responsibilities: Configuring services for B2B and B2G customers in the system
• Verifying business cases, revenues from delivered services, orders, and billing data
• Collaborating with the sales department to create service specifications
• Managing data and accounts in systems
• Providing administrative support to partners
• Actively participating in the implementation and creation of internal process rules
• Providing administrative support to the sales department from a system security perspective
• Working with systems and applications: Salesforce, Durian, Cross, Jira, Internal SW applications

Autoprovisioning Specialist Period: 2017 - 2019

• Responsibilities: System administration and configuration of services for B2C customers
• Collaborating with the sales department, external partners, and service providers
• Managing data and accounts in the system
• Providing administrative support to the sales, hotline, and project departments
• Processing documentation, including XML documents
• Working with systems and applications: Salesforce, DSL Partner, Durian, Cross, Jira, Internal SW applications

EKS Coordinator Period: 2016 - 2017

• Responsibilities: Processing orders for providing hardware components in electronic contracting systems
• Mapping technical specifications and parameters of hardware
• Ensuring availability of specifications and parameters
• Searching for public tenders
• Creating and sending price quotes and related administrative tasks
• Actively participating in auctions
• Working with systems: Electronic contracting system (EKS