L2 Support Specialist
Overview
Short Summary
The candidate is an experienced Tester/Support sales specialist with expertise in manual testing of mobile applications and customer support. He has knowledge of Kotlin, Switch, and Ruby programming languages. In his previous role as an IT relay at DECATHLON ČR, he provided IT support for South Bohemia stores and conducted regular maintenance of user hardware. He also trained colleagues on hardware, enterprise applications, and basic cybersecurity. The candidate has a background in Business Administration from the Faculty of Economics - University of South Bohemia and holds certifications in Driver's License Category B, Oxford Online Placement Test - CEF B2, and Design Thinking. He has also served as the Chairman and main leader of a summer camp organization and held managerial positions in AIESEC České Budějovice.
Work Experience
Tester/Support sales specialist (01/2022 - present): Responsible for manual testing of mobile applications, creating testing scenarios, and basic knowledge of Kotlin, Switch, and Ruby. Also involved in customer support, handling XML, JSON, and Firebase. Additionally, managed project orders.
IT relay (09/2018 - 12/2021): Provided IT support for South Bohemia stores, conducted regular maintenance of user hardware, and trained colleagues on hardware, enterprise applications, and basic cybersecurity.
Country relay - enterprise mobile application (01/2019 - 12/2021): Tested beta version, integrated new modules into enterprise processes, conducted training on new features, and evaluated the effectiveness of the e-commerce module.
Sportleader - water sports (05/2016 - 12/2021): Worked in the forecasting department, responsible for planning department structure, recruitment, and integration of new colleagues. Also served as a shift supervisor and conducted product training for the entire Czech Republic.
Education: Studied Business Administration at the Faculty of Economics, University of South Bohemia (2013 - 2018). Graduated from Business Academy (2009 - 2013).
Certifications: Holds a Driver's License Category B and achieved a CEF B2 level in the Oxford Online Placement Test. Completed the Design Thinking - New Generation of Founders; Grow with Google course.
Other: Served as the Chairman and main leader of Bezva Prázdniny, z.s. - summer camps. Held positions as Branch Manager and Financial Manager in AIESEC České Budějovice.
