Customer Service Consultant
Overview
Short Summary
The candidate is a male professional with experience in fraud/KYC analysis for an online casino company, technical support for a US-based data center, customer service for an Australian telecom provider, and account receivable for US doctors. He has a bachelor's degree in banking and insurance and proficiency in Microsoft Office. He is skilled in teamwork, meeting deadlines, and staff coordination.
Work Experience
Fraud/KYC Analyst (2017 - Present): Currently working as a Fraud/KYC Analyst, responsible for ensuring compliance with regulations and identifying potential fraudulent activity.
Technical Support Officer (Date not specified): Worked as a Technical Support Officer, providing customer service via phone and email to clients in the US, EMEA, and APAC regions.
Customer Service Officer (Date not specified): Worked as a Customer Service Officer for 3 years and 10 months.
Account Receivable (Date not specified): Worked as an Account Receivable, contacting insurance companies to resolve medical claims for US healthcare providers.
Secondary and Higher Secondary Education (2003-04, 2007-08): Graduated from Secondary School and Higher Secondary School under Mumbai University.
Bachelor in Banking & Insurance (2009): Completed a one-year Bachelor's degree in Banking & Insurance.
Computer Knowledge: Proficient in Microsoft Office, Power Point, and Microsoft Excel.
Skills & Abilities: Excellent team collaboration and deadline management skills. Strong ability to coordinate with staff effectively.
