Customer Service Consultant

Customer service and logistics specialist working in this area since 1997. She is well skilled in taking care of customer purchase orders from putting it in the system until the delivery and billing. Throughout her carrer she was responsible for import, export, custom clearance, warehouse management. She was communicating with international and domestic suppliers. She was previously working with SAP and Scala. Currently, they ar using Navision ERP system. She can speak English and Czech is her mother tongue.

Customer Support Professional

• November 2021 – Present (1 year 10 months)
• Czech Republic · Hybrid

Customer Service Specialist

• April 2018 – May 2021 (3 years 2 months)
• Prague, Czech Republic
• Duties: Order processing in SAP, handling complaints, communication with regional representatives, invoicing, administrative tasks related to deliveries, customer care for key clients.

Purchasing Specialist

• October 2017 – March 2018 (6 months)
• Prague, Czech Republic
• Duties: Purchasing raw materials for pharmaceutical production, communication with foreign and local suppliers, handling complaints, working with SAP.

Order Handling Specialist, Logistic

• November 2011 – September 2017 (5 years 11 months)
• Prague, Czech Republic
• Duties: Order processing in iScala system, invoicing, inventory management, transportation (truck and sea), communication with central warehouses in Essen and Hamburg, supporting project managers, customer support, complaints handling.

Customer Service Specialist

• 10 years 3 months
• Prague, Czech Republic

Logistic and Purchasing SM

• June 2001 – June 2010 (9 years 1 month)
• Duties: Superuser for SAP modules SD and MM, inventory management, collaboration with European headquarters, central warehouses in Rijswijk and Hamburg, procurement, transportation, customs.

Customer Service Specialist

• April 2000 – May 2001 (1 year 2 months)
• Duties: Order entry, customer communication, inventory management, SAP testing, transition to new system, superuser position.