Consultant & Customer Service Consultant

Customer service representative with more than 2 years of experience in the position. However, she has been working in the IT area since 2009. She is currently interested in changing the job as she is working with Johnson & Johnson products and feels like IT is more suitable for her. She is experienced in processing orders, ensuring everything is correct, communication with sales ,supply chain, logistics department. She was also communicating with warehouse and transportation, asking for stocks. Currently, she is responsible for the UK market. She has also experience working for the Romanian market. She is working daily with SAP. In Oracle she was also working with Oracle Siebel. She is fluent in English, Bulgarian and Romanian. She also has the basics of French and can communicate in Czech.Customer service representative with more than 2 years of experience. She has been working in IT area since 2009. She is currently interested in changing the job as she is working with Johnson & Johnson products and feels like IT is more suitable for her. She is experienced in processing orders, ensuring everything is correct, communication with sales ,supply chain, logistics department. She was also communicting with warehouse and transportation, asking for stocks. Currently, she is responsible for the UK market. She has also experience with working for Romanian market. She is working daily with SAP. In Oracle she was also working with Oracle Siebel. She is fluent in English, Bulgarian and Romanin. She also has basics of French and can communicate in Czech.

Customer Service Specialist

• Validated orders using SAP Atlas and CRM along Power Apps.
• Processed customer sales orders, rush orders, and samples.
• Responded to customer inquiries for new and existing orders.
• Managed customer complaints and handled customer requests in CRM.
• Handled communication with Kenvue assigned portfolio for UK Market.

Account Executive

• Consulted with CxOs of IT Vendor organizations in Czechia, Slovakia, and Romania.
• Provided objective insights, advice, and tools to advance enterprise success.
• Led business development activities and revenue generation in Romania.
• Organized and led local and virtual conferences and learning events.
• Grew the portfolio from 0 to 10 customers, including startups and big players in the High-Tech industry.

Customer Service Representative

• Managed order management through various channels.
• Processed standard orders, free goods orders, and handled delivery notes and invoices.
• Issued credit and debit notes to customers for price or quantity discrepancies.
• Managed quality issues, returns, and refusals from customers.
• Coordinated with Finance, Demand Planners, Supply Chain Coordinator, and Warehouse.

Accounts Payable

• Processed high volumes of invoices based on company processes.
• Matched purchase orders to invoices and ensured all relevant information was present.
• Prepared payment runs and manual payments.
• Conducted supplier statement reconciliation.
• Handled accounts payable processing and coding.

Business Analyst & Marketing

• Translated marketing campaigns and corrected data.
• Allocated bank transactions through GPS location for Cashback solution.
• Provided consultation on marketing campaigns and translated documentation.
• Edited marketing materials and contracts.
• Assisted in various marketing activities.

Senior Business Development Consultant

• Generated valuable opportunities through outbound and inbound calls.
• Collaborated with in-country Marketing and Sales teams.
• Met business opportunity generation targets and maintained quality standards.
• Managed pipeline opportunities and improved selling techniques.
• Facilitated interaction with sales, pre-sales, and marketing.

Channel Business Development Consultant

• Developed assigned business partners and distributors in Austria, Bulgaria, Slovenia, and Croatia.
• Activated Oracle partners and created programmatic campaigns.
• Qualified pipeline opportunities and validated the Oracle product stack.
• Maximized pipeline opportunities and assisted partners in qualifying license migration.
• Enabled partners' adoption of Oracle initiatives.

Senior Partner Business Consultant

• Handled inbound and outbound queries for Oracle Partners.
• Managed partner registrations and renewals.
• Assisted partners in training and certifications.
• Delivered presentations about Oracle Partner Program and resources.
• Participated in Oracle local and EMEA events.

Skyeurope Customer Representative

• Handled inbound calls and reservations for SkyEurope Airline customers.
• Provided information and solved customers' requests according to company policies.
• Communicated with customers from Bulgaria, Romania, Italy, and Great Britain.