Customer Service Consultant & Sales Manager

Customer service representative with almost 2 years of experience. He is currently in charge of the affiliate marketing programme. He is responsible for communication with partners where they are having a programme for influencers to share a link and get a commission for that. In his previous position for Exxon he was involved in negotiations, order to cash process, sales, handling logistics issues. He has around 1,5 years of experience in SAP. He also has experience in Salesforce and Zendesk. He speaks fluent English and can also communicate in Czech. He also understands Spanish, but has not used it in a while.

Customer Care Specialist, Prague (September 2022 - Present):

• Eective timely correspondence with partners, ensuring perfect relationship and their success in the future with guidance and advice, based on performance analysis.
• Analyzing current workflow incongruences, devising a plan for future success and making a significant contribution with creation of learning material and making valuable suggestions for change.
• Addressing partner complaints to the correct departments.

Lead Promoter (part-time), Prague (October 2022 - Present):

• Connecting a network of Erasmus students and promoting and organizing company's activities and events for them.
• Coordinating a team of promoters in order to achieve highest event exposure and maximize ticket sales.
• Cold approach during street promotion for parties 2-3/week, 20-30 tickets per evening in 3 hours as a personal average.

Account Manager,Prague (Apr 2021 - May 2022):

• Portfolio management for 23 customers around the world.
• Versatile responsibilities: cross-selling and up-selling of fuels and lubes for ships, organization of logistics, active role in negotiations, billing corrections.
• Strategic portfolio analysis and action planning in order to achieve KPIs and maximize efficiency.
• Use of CRM platforms for data management and communication with customers and colleagues: Zendesk, Salesforce, and SAP.
• 80% B2B sales, 20% B2C.