Customer Service Consultant

Customer service representative with 3 years of experience. He is currently working in the area of HR. In his previous positions, he was responsible for taking care of customer purchase orders, their requests, invoicing, returns, payment follow-ups. He was also responsible for the arrangement of transportation. He is experienced in SAP , Excel and MSDynamics (CRM). He is fluent in English and French as he was always working for a French speaking market. His mother tongue is Czech.

2022 - 2023 HR ADVISOR

• Managed employee data in MS system (promotions, personal data, job data)
• Created addendums and contracts for employees
• Utilized MS Excel, MS Dynamics (CRM), SAP, Success Factors
• Communicated daily in French and English with employees (spoken and written)

2021 - 2021 CUSTOMER CARE REPRESENTATIVE

• Processed orders, returns, and customer requests in the Dental industry (Implantology)
• Planned stock usage and task distribution
• Handled invoicing and followed up with customers
• Utilized MS Excel, MS Dynamics (CRM), SAP
• Communicated daily in French and English with customers and clients (spoken and written)

2018 - 2021 SALES ORDER ADMINISTRATOR

• Processed orders, returns, and customer requests in the Home Entertainment industry
• Utilized MS Excel, Word
• Communicated daily in French and English with customers and clients (spoken and written)

2016 - 2018 VENDOR MANAGEMENT ANALYST

• Managed repair processes, procedures, and communication practices with local retailers and operators
• Conducted KPI evaluations, spare parts forecasting, and service analysis
• Maintained daily contact with repair centers to improve KPIs, reduce costs, optimize stock coverage, and streamline the WIP process
• Used English and French daily (spoken and written)

2012 - 2015 QUALITY ASSISTANT

• Handled complaints related to medicaments and cosmetics
• Utilized MS Excel, Word
• Communicated daily through telephone and email