Automation Tester & Delivery Manager & IT Manager & Manual Tester

The candidate is an automated tester who has commercial experience from 2022.

He has held various positions including Automation Tester where he was involved in testing automation processes. From November 2019 to June 2022, he served as a Release Manager, responsible for the timely release of releases, patches, and updates, as well as collaborating with various teams and managing tickets using JIRA, CONFLUENCE, and ServicePoint.

Prior to that, he worked as Delivery Lead from August 2014 to October 2019, where he supported teams in Sofia, managed the LAN infrastructure and took care of change, issue and incident management. From October 2011 to December 2014, he held the role of Network Single Point of Contact, taking care of knowledge base support, ticket queues and communication with customers and other teams. During this period he also played a key role in the business unit transformation and implementation of new processes, as well as acting as back-up to the Incident Manager.

In his previous role as Network Support Specialist, from June 2010 to September 2011,he provided technical support and customer service for network connectivity and performance issues, resolving incidents and escalating issues when necessary.

He has additional knowledge in HP Service Manager, ServicePoint, Confluence, JIRA, Grafana and Clarity. He has attended courses at Fiserv Ltd. and HP Slovakia; DXC Technology; AT&T Ltd. In addition, he holds an ECDL certificate from the Faculty of Electrical Engineering and Information Technology, and has completed Cisco Networking Academy courses including CCNA 1-3.

He speaks English at C1 level and communication in an international environment would not be a problem for him.

Automation Tester

(05/2022 - 10/2022)

• Responsibilities included automated testing processes.

Release Manager

(11/2019 - 6/2022)

• Responsible for timely releases, patches, and updates.
• Cooperated with different teams to ensure cohesive functioning.
• Managed tickets in JIRA, CONFLUENCE, and ServicePoint.
• Handled change and problem management.

Delivery Lead

(08/2014 - 10/2019)

• Supported teams in a specific location.
• Managed LAN infrastructure, including switches, load balancers, WIFI, and Riverbed.
• Handled change, problem, and incident management.

WAN Lead

• Managed WAN devices and accelerators for a specific customer.
• Conducted monthly reporting on WAN devices and accelerators.
• Oversaw incident and vendor management.
• Tested new WAN connections and coordinated change management.
• Handled change, problem, and incident management.

QA DL (Quality Assurance Delivery Lead)

• Compiled and reviewed monthly SLA performance.
• Ensured SLA compliance and highlighted any associated risks.
• Managed contract renewal and reviewed vendor contract support SLA.
• Collaborated with vendor management for contract-related decisions.
• Oversaw the accuracy and maintenance of a specific system.
• Participated in audits and kept SLA performance on track.
• Handled change, problem, and incident management.

Network Single Point of Contact

(10/2011 - 12/2014)

• Managed customer knowledge base and provided support to agents.
• Reviewed ticket queues regularly and ensured proper communication.
• Managed teams and escalated issues as needed.
• Interacted with customers, other teams, and higher levels of support.
• Facilitated transformation projects and new process implementation.
• Cooperated with other teams and served as an escalation contact.
• Produced management information, including reports and KPIs.
• Monitored incident management effectiveness and provided recommendations.
• Developed and maintained incident management processes.
• Handled problem and incident management.

Network Support Specialist

(6/2010 - 9/2011)

• Provided technical support and customer service for network connectivity and performance issues.
• Resolved incidents and escalated complex issues.
• Managed network equipment and various systems.
• Ensured timely incident resolution within SLA.
• Clarified customer needs and maintained attention to detail.
• Handled problem and incident management at Level 1 and Level 2