Customer Service Consultant

Customer service representative working in the field for around 10 years. In her current role, she is responsible for orders from all branches. She is receiving orders by email and putting them in the SAP system, issuing invoices and delivery notes. She is also handling customer complaints and actively communicating with them, ordering air and sea- freight transportation and preparing required documents. She is fluent in English, Czech and Russian is her mother tongue.

Order Management Specialist, August 2020 – Present:

• Managed all communications between Group Companies and Sales department.
• Acted as the point-of-contact for other departments (Production, Planning, Purchasing) and Headquarters.
• Handled the entire order entry process, including issuing delivery notes, invoices, and export documents.
• Managed post-receipt order activities, such as changes in delivery dates/terms, quantity adjustments, and item modifications.
• Cooperated with the forwarding department and carriers for transportation logistics and customs requirements.

Export Specialist, March 2017 – February 2020:

• Managed communications between customers and the Sales department.
• Oversaw the order entry process, from order placement to document generation.
• Handled post-receipt order activities, including changes in delivery dates/terms and item adjustments.
• Collaborated with the forwarding department and carriers for transportation arrangements and customs documentation.
• Participated in international exhibitions, prepared promotional materials, and translated content from CZ to RU.

Sales Support and Marketing Specialist, January 2015 – February 2017:

• Provided support to the Sales team and managed customer communications.
• Prepared offers using Excel.
• Facilitated the company's participation in international energetic exhibitions across Europe, Uzbekistan, and Iran.

Technical Support and Content-Management Specialist, September 2012 - December 2015:

• Managed customer communications and provided technical assistance.
• Created articles for the company's website across three portals: news, e-shop, and corporate web.