Customer Service Consultant & L1 Support Specialist & L2 Support Specialist

Customer onboarding and IT specialist with around 7 years of experience in IT. He has experience with dealing with customers, troubleshooting, onboarding and training customers. He was working as L1 and L2 support. He was installing, configurating, supporting the installation and preparation of servers. He was guiding customers, preparing the documentation, investigating and rectifying any issues that arose. He likes to learn new technologies and wants to progress in IT. He was also working with SSL certificates, web services, JSON, XML, HTML, SQL. He is fluent in English and Czech is his mother tongue.

Onboarding Specialist (09/2022 – 02/2023):

• Onboarded new customers
• Provided customer training
• Planned and optimized projects
• Managed B2B relationships
• Optimized systems

Technical Support Specialist (01/2020 – 08/2022):

• Provided advanced Level 1 customer support
• Investigated, tested, and reproduced issues
• Documented and escalated technical issues
• Offered development consultation
• Found optimal solutions for customers
• Conducted customer training

Support Team Leader (05/2019 – 12/2019):

• Led a support team
• Onboarded new team members
• Optimized team workflows
• Prepared customer and support documentation
• Conducted customer and technical support training
• Assisted in technical support

Specialist Software Delivery (10/2016 - 04/2019):

• Provided Level 1 and Level 2 support
• Performed overnight Level 1 and Level 2 hotline support
• Installed and set up Windows servers
• Installed software packages on premise
• Established connectivity
• Tested and monitored systems, including virtual environments
• Delivered complete software solutions

Administration Manager (07/2014 - 09/2016):

• Optimized software and hardware
• Optimized internal processes
• Optimized costs
• Focused on employee satisfaction
• Prioritized customer satisfaction

External Accounting (01/2007 - 09/2016):

• Prepared monthly VAT statistics and tax reports
• Generated yearly statistics for tax reports
• Implemented data import interface for accounting software
• Worked with Akcent Hotel and other small companies