Product Owner & Scrum Master

Scrum Master with over 2 years of commercial experience and 3 years of experience in problem and incident management. Her main responsibilities included implementing Scrum principles on a project, preparing sprints or working with tracking tools such as Jira or Confluence and ticketing tools SharePoint and ServiceNow. The actual project was divided into two phases, in the first one, based on the summarization from the product owner, she helped to collect and clean data about cloud storage, servers, applications, IP address. In the following phase, the product backlog was already divided into sprints, she solved further details with the customer or stakeholder. In the problem/incident management area, she supported one system where when there was a change - a standard change - it went through change management. If there was a non-standard change, it went through incident management and when there were too many incidents, the situation went through problem management. At the moment he is also doing his ITIL foundation certificate because he wants to go further in problem management. She has worked on global projects all over the world and her English is at an excellent communication level. Depending on the scope of the project she has been responsible for different amounts of people, 3 as standard, she has also worked with external architects.

Scrum Master | Migration Wave Manager

(April 2021 – May 2023)

• Collected and validated data for migration
• Implemented Scrum methodology into the project
• Prepared Sprint Runbooks and work instructions
• Managed communication with clients, stakeholders, and management
• Oversaw migration cutover activity
• Implemented Change Management control

VPC Production Portal Support Engineer L2

(June 2018 – March 2021)

• Worked with Agile Kanban Methodology and tools like Jira and Confluence
• Handled internal and external projects
• Set up and maintained portals, communicated with customers
• Specialized in internal systems
• Managed incidents, changes, and problems
• Performed access management and permissions administration
• Conducted QA automation testing and managed SLAs and SLOs
• Administered SharePoints
• Acted as a liaison between clients and higher-level support

IT Coordinator

(March 2017 - May 2018)

• Managed access, vulnerability, and change management
• Conducted security scanning using tools like Qualys, NNT, and Volumetric
• Upgraded or installed licenses and software packages
• Monitored servers and performed troubleshooting
• Handled DNS records and hardware allocation
• Communicated with customers and other teams

Office Coordinator

(April 2016 - February 2017)

• Coordinated facility checks and maintained ISO norms
• Assisted with HR tasks and managed badges
• Handled accounting databases
• Organized office projects, events, and catering
• Managed office budgets
• Liaised with suppliers, clients, and third parties
• Managed office supplies and furniture ordering
• Acted as OSH (BOZP) representative

Administrative Assistant

(July 2010 - June 2012)

• Provided administrative support and performed clerical duties
• Prepared documents and reports
• Scheduled appointments and meetings
• Processed correspondences and packages
• Coordinated office procedures
• Managed a filing syste