Customer Service Consultant

The candidate is an IT professional with experience in technical support, network protection, and QA analysis. He is currently working as an IT Support Specialist, providing technical support to internal customers and managing IT systems. Previously, he worked as a Support Engineer and QA for a multinational corporation, where he handled support tasks, coordinated with global teams, and provided QA analysis. He also has experience as a Network Protection Support Engineer, providing technical support for various products. The candidate has a strong technical skill set, including programming languages, networking, and security. He is a quick learner, strategic planner, and has strong teamwork skills. He is fluent in English and has a good command of German. In his free time, he enjoys socializing, cinema, playing video games, and engaging in sports activities.

August 2022 - Present: IT Support Specialist at Company X

• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Manages IT systems, including network components and employee devices.
• Ensures availability and registration of hardware across different offices.
• Monitors hardware through systems like a device management system.
• Provides accesses to systems upon onboarding or request, and revokes accesses upon offboarding.

April 2020 - July 2022: Level 2 and 3 Support Engineer & QA at Company Y

• Takes ownership of support tasks and processes in EMEA.
• Onboards, trains, and mentors new colleagues.
• Dispatches tasks based on availability, workload, and skills.
• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Coordinates with global teams for various projects.
• Provides QA analysis for company-developed applications.
• Participates in daily meetings with the development team.
• Develops test cases for applications and coordinates with developers for bug resolution.

July 2018 - August 2019: Network Protection Support Engineer at Company Z

• Provides technical support to internal and external customers.
• Assists and mentors new colleagues.
• Investigates, diagnoses, and resolves product technical issues.
• Achieves a thorough understanding of product architecture and functionality.
• Works with case management tools for case monitoring and documentation.
• Dispatches cases to colleagues based on urgency and workload.

May 2017 - December 2017: Analyst-Developer in the Department of Research and Information Technology (Military Duty) at Company A

• Performs system and network administration.
• Provides management technical support.

July 2015 - August 2015: Internship at Company B

• Manages databases and develops websites.

Note: The translation may vary depending on the context and specific terminology used in the field.