Product Manager & Product Owner & Project Manager & Scrum Master

Candidate is a Scrum Master with 4 years of commercial experience. On his last project he worked with a team on a pricing application to replace an old one with a new one. As Scrum Master he was responsible for Scrum ceremonies, planning, retrospective, 2 week sprints, road maps. Assisted in removing bottlenecks. Led 5 teams. He has experience in leading a team of 40 members. Among the tools, he uses Jira, Mural, GitHub, Azure DevOps, Figma, Visio, Microsoft Office 365. His English is at a very good level. He has Scrum Master PSM 1 certificate.

Iteration Manager: Sep 2020 - Apr 2023 (2 years 8 months)

• Responsibilities: Leading a development team of 4-10 on a project focused on Pricing (web-based application)
• Acting as a Scrum Master and facilitating Scrum ceremonies
• Removing impediments and promoting testing-driven development
• Leading Daily Scrum, Sprint Planning, Sprint Retrospective, Sprint Showcases, and regular meetings with designers
• Temporarily leading five teams as a Scrum of Scrum
• Managing Jira, mural, and GitHub for access management and documentation
• Release management and bugfix prioritization

Project Coordinator: Nov 2019 - Mar 2020 (5 months)

• Coordinating IT projects with a focus on agile Scrum software development
• Daily cooperation with developers and designers
• Conducting Scrum meetings with other coordinators and project developers
• Creating and managing Gantt project schedules
• Creating, reviewing, and testing JIRA software tickets
• Managing JIRA tickets (project allocation, fix version, sprint, labels)
• Performing regression testing
• Planning and coordinating new releases and hotfixes
• Managing access permissions and project allocations
• Coordinating systems for public events
• Coordinating an ERP software developed by the company

Head of Business Applications Department: Oct 2018 - May 2019 (8 months)

• Leading IT projects and transition/migration projects with multiple suppliers or subsidiaries
• Understanding and improving company processes, including using ARIS/BPMN2
• Transforming business ideas and needs into efficient and cost-saving solutions
• Leading a team responsible for access management, change requests, and web/intranet
• Optimizing license situation for SAP, Microsoft, and other business-related software
• Managing security update timelines to minimize impact on business
• Enhancing processes based on audits and cooperation with auditors
• Negotiating with suppliers to ensure contract compliance

Team Manager: Jun 2017 - Sep 2018 (1 year 4 months)

• Leading and managing a team of 15-19 members
• Analyzing agent performance and identifying correlations with KPIs
• Coaching agents to meet goals and provide excellent customer service
• Recruiting and mentoring new employees
• Organizing team meetings and participating in strategy/operational meetings
• Creating action plans and conducting follow-ups
• Conducting team meetings, huddles, and 1x1 meetings
• Arranging motivational competitions
• Implementing new processes and tools

Service Lead: Mar 2016 - May 2017 (1 year 3 months)

• Leading a team of 15-65 members to achieve metrics and results
• Supporting a manager in daily operations
• Teaching soft skills and technical skills for customer service
• Taking ownership of escalations and complex issues
• Participating in the recruitment process and conducting interviews
• Onboarding new agents and managing their access and equipment
• Sharing successful procedures with other service leads
• Working on reports and analyzing individual case