IT Analyst & Project Manager

The candidate has been working as a web development coordinator since October 2020. In this role, she is involved in gathering and analyzing business requirements, actively communicating with business users to understand their needs, specifying requirements for developers, testing proposed solutions and deploying them into production. Prior to her current position, the candidate worked as a Web Manager from January 2015 to March 2020. In this role, she provided management and coordination of web projects, created specifications for developers, and oversaw testing and implementation of projects. Prior to her role as Web Manager, the candidate worked as a Calculator Manager from February 2008 to December 2014. Her tasks included processing costings based on input data, checking the accuracy of costings, regularly training staff and providing support in the booking/calculation system. The candidate also has the following skills and knowledge: experience with JIRA work management, Confluence, agile development (backlog, Kanban, stand-up), MS Office, HTML, XML, JSON, Google Analytics, Google AdWords, Google Data Studio and SEO tools.

Web Development Coordinator- (10/2020 - present)

• Collecting and analyzing business requirements for new features and bug fixing.
• Actively communicating with business users to understand their requirements.
• Specifying requirements to developers for web, CMS, and CRM development.
• Testing proposed solutions and successfully deploying them into production.
• Providing feedback to business users on implemented changes.
• Documenting new functionalities.
• Coordinating and planning the development team's activities.
• Managing the lifecycle of requirements from backlog to completion.
• Contributing own ideas to achieve goals and optimize processes.
• Providing content and technical support within the company's internal systems.
• Resolving operational issues.

Web Manager - (01/2015 - 03/2020):

• Managing and coordinating work and creating specifications for web development projects.
• Performing quality control, testing, and implementation of web projects.
• Seeking new ideas and solutions to enhance website quality and implementing them.
• Collaborating closely with different departments within the company, including marketing, sales, and product.
• Ensuring the functionality and content of websites and troubleshooting issues.
• Communicating with web project and software solution vendors, focusing on functional integrations.
• Collaborating with online advertising agencies for sales support, ad placement, and result evaluation.
• Supporting and training company employees in using CMS and other internal systems.
• Preparing Google Analytics reports for top management to evaluate online campaigns.
• Editing website content using a CMS.
• Assisting the marketing department in creating newsletters.
• Supporting the marketing department in implementing SEO tools.

Calculation Department Manager - (02/2008 - 12/2014):

• Processing price calculations based on provided data and verifying their accuracy through web platforms for online sales.
• Conducting regular employee training and providing daily support in reservation/calculation systems.
• Managing the calculation department's operations efficiently.
• Recruiting, onboarding, managing, and supporting calculation department employees.
• Identifying process inefficiencies related to calculations, analyzing and solving problems by either fixing in-house or contacting system vendors.

DCR (Domestic Tourism) Clerk - (07/2007 - 01/2008):

• Preparing, executing, and reconciling all activities within the DCR department.
• Coordinating branches and providing necessary sales-related information.
• Preparing materials for catalogs.
• Operating the PEAR reservation system.
• Processing domestic stay calculations.
• Processing service programs.
• Proposing supportive measures to improve lagging sales.
• Responsible for information published on satur.sk website and intranet related to the DCR department.
• Verifying and paying supplier invoices