Project Manager

The candidate is an experienced Project Manager with over 13 years of commercial experience. Dedicated to the implementation phase, ordering products for installation for multinational companies around the world. He is responsible for the entire lifecycle from order to tracking. On a weekly basis he communicates with customers, organizes activations, and handles all coordination. Participates in the creation of meetings. Leads a team of 4. Uses English language communication on a daily basis.

Senior Project Implementation Manager: 2009 - present

• Manages the implementation of new external clients
• Establishes initial contact with clients after the service is sold.
• Project Planning & Management for WAN and LAN implementation for managed clients.
• Defines objectives, deliverables, and builds executable project plans.
• Leads projects to completion within Scope, Schedule, and Cost targets.
• Creates project schedules to meet contractual requirements and customer needs.
• Compiles required resources and negotiates implementation schedules with internal and external resources and suppliers.
• Business development, client management, marketing, presentations, and communication.
• Manages customer router updates and status report dashboards.
• Understands customer requirements and handles difficult/sensitive situations.
• Interacts with internal and external resources to complete provisioning tasks.
• Manages large customers in EMEA, CALA, and US regions.
• Experienced in handling various types of customers, including Government deals, Custom Solutions, CDDE, SDWAN, Flexware, MRS, and MLAN Service lines.
• Trains newcomers and maintains system documentation.
• Contributes to strong customer-focused delivery.

Quality Engineer: 9/2008 - 05/2009

• Managed a small team and provided audits in production.
• Served as the point of contact for customers to solve any claims about produced parts.
• Handled warranty programs and processes for customers.
• Provided quality reports and analysis of products.