Analyst & Business Analyst

Experienced trader, L2 support, who has been focusing on Business Analysis for a year and a half. She was working with addresses that were being transferred to CRMka, they had a big mess with those addresses which was very challenging. In her most recent position, she has played a key role in implementing solutions using agile methodologies within the RM system, particularly focusing on MS Dynamics 365. This included tasks such as gathering business requirements, running workshops and creating basic user documentation such as user stories and system analysis. She found out who was using it all and how it was mapped, designed technical solutions to make it work, did the technical part but also the business part where she acted as a salesperson. She worked in a hybrid environment rather than pure agile. She had the opportunity to train a junior colleague in L2 support. She did documentation in English, assignments in Jira, helped map processes of the government team.

RM System Solution Suggestion (MS Dynamics 365) - Jul 2022 - Jun 2023

• Implemented solutions using agile methodology.
• Gathered business requirements.
• Led business and technical workshops.
• Created user stories, system analysis, and user guides.
• Provided assistance for solving system issues (L2 support).

Junior CRM system specialist - Jan 2021 - Jun 2022

• Resolved system issues (L2 support) within CRM Microsoft Dynamics 365.
• Trained key users.
• Prepared manuals for sales/customer care.
• Communicated with other departments to assist in solving problems across multiple systems (CRM, Navision, SAP, etc.).
• Analyzed simple requirements.

Sales support specialist - Jul 2019 - Dec 2020:

• Prepared reports for CZ sales.
• Designed campaigns for CZ sales.
• Facilitated communication within the company, bridging the sales department with other departments.
• Acted as a key user for internal systems.
• Conducted training for CZ sales in CRM (MS Dynamics 365), Navision, and other systems.

Office sales manager - May 2017 - Jun 2019:

• Explored business opportunities and approached potential customers.
• Provided follow-up care for clients.
• Maintained long-term communication with clients.
• Engaged in the sale of additional services.
• Managed administrative tasks including work with Outlook and internal systems.

Telesales representative - Aug 2013 - Apr 2016:

• Provided customer care services.
• Conducted sales over the phone.

Call centre specialist - Jul 2011 - Jul 2013:

• Engaged in sales over the phone.