IT Technician & L1 Support Specialist & React Developer

The first project he worked on was a 3D graphics position, the scripts were written in C#. He is currently working part-time as L1 support and developer - he is involved in updating AI on FE, he is also on-call support.

L1 Support Engineer

(April 2023 - present)

• Providing IT support as a Level 1 (L1) support engineer for the client.
• Primary responsibilities include answering calls, troubleshooting issues, and finding workarounds.
• Responsible for ticket creation and management in ServiceNow, as well as working with the ServiceNow platform.

Guest Experience Leader Head

(August 2020 - present)

• Managing employees and designing strategies to enhance customer satisfaction.
• Responsible for subsequent analysis and reporting related to guest experience.

Customer Care Specialist

(October 2022 - February 2023)

• Worked for a startup focused on company Access.
• Served as the right-hand assistant to the CEO, involved in various aspects of the business.
• Prepared contracts, handled administrative tasks, and communicated with clients to ensure smooth operations