Analyst & Architect & Business Analyst & Consultant & Digital Transformation Consultant & IT Analyst & Product Manager & Product Owner & Solutions Architect

Experienced IT and business analyst with over a decade of experience in various domains such as finance, government, and real estate. Skilled in BPMN analysis and design, SQL databases, and UI wireframes. Strong communication skills, able to empathize with both business and IT needs. Proficient in project management, technical troubleshooting, and technical documentation writing. Currently working as an IT analyst for a government institution, responsible for analyzing and designing customer journeys and implementing enterprise and solution architecture. Previous experience includes roles as a social media producer, IT support, technical consultant, and customer software support. Holds certifications in working with business processes, UML, Python programming, and ABBYY FlexiCapture.

IT & Business Analyst: Feb 2022 - present

• analyzes and designs customer journeys for citizens' life events related to "Unemployment" and "Buying real estate."
• gathering data from various internal and public resources, conducting AS-IS analysis of complex business processes, IT systems, data layers, and legislation
• designs business TO-BE processes, customer journeys, and defines top-level values, breaking them down into business, IT, data, and legislation requirements
• participates in creating enterprise and solution architecture, test scenarios, and prototypes, leading meetings and negotiations with various stakeholders

IT Analyst: May 2020 - Jan 2022

• responsible for facilitating communication between managers, key users, and vendors
• gathered information on depth collection process workflows and contributed to finding a new call center solution and implementing it within the existing depth collection solution
• took part in developing a new mobile app, generated documentation for the development team, analyzed BPMN process workflows, and suggested improvements through process or system changes
• managed project changes, deadlines, and releases

IT & Product Support: Sep 2014 - Nov 2015

• administered local servers, managed local hardware and software issues, and provided IT support for local employees
• responsible for laser engraving, including designing new products and creating technical designs, completing the final product using a laser engraving machine

Technical Consultant: Mar 2016 - Oct 2017

• provided technical pre-sales and post-sales consultations, conducted 3rd level incident troubleshooting and software testing
• cooperated with sales and development teams, delivered implementations, upgrades, and configurations for products, and built and maintained relationships as the primary technical contact for partners
• managed virtual testing environments and participated in project management

Infrastructure Management Services Support Specialist : Nov 2017 - Nov 2018

• provided customer software support, offering 1st to 3rd level incident troubleshooting, problem analysis, and software testing for company process mining software products
• handled installations and configurations, cooperated with sales and development teams, and participated in the development of the support department

Customer Software Support: May 2019 - Apr 2020

• conducted technical pre-sales and post-sales consultations, performed 1st to 3rd level incident troubleshooting and software testing of company process mining software products
• handled installations and configurations, cooperated with sales and development teams, and participated in the development of the support departmen